Full-Time
Customer Service Representative
Utility Billing
Five Star Solutions
201-500 employees
Operates AI-enhanced, scalable CX contact centers
Compensation Overview
$14/hr
Provo, UT, USA
Remote
Remote work is limited to residents of the listed U.S. states.
 Customer Experience & Support (1) |
|---|
Get referred to Five Star Solutions
See people who can refer or advise you
- At least one year of previous customer service, call center, or office experience is preferred.
- Strong verbal and written communication skills are required.
- Ability to work with billing and account information is required.
- Strong attention to detail is required.
- Ability to navigate multiple computer systems is required.
- A professional and empathetic approach to customer concerns is required.
- Reliable attendance and punctuality are required.
- Ability to work independently and as part of a team is required.
- Ability to handle potentially difficult customer interactions is required.
- Must be comfortable cross-training on other accounts.
- Assist customers with questions regarding their natural gas bills and account balances.
- Process and assist with customer payments.
- Research and resolve account-related issues.
- Explain billing information, charges, and payment options clearly.
- Update and maintain accurate customer account information.
- Handle customer questions and concerns professionally and efficiently.
- Follow established procedures and privacy requirements.
- Document customer interactions accurately.
- Escalate issues when additional assistance or authorization is required.
- Provide customer service during every interaction.
- At least one year of previous customer service, call center, or office experience.
Five Star Solutions builds and runs intelligent customer experience (CX) environments by integrating AI, scalable CX technology, and global teams to connect agents, data, workflows, and automation in one system. Its products and services use CX platforms, AI-assisted guidance, and real-time analytics to improve visibility, streamline operations, and lower the cost of customer support while maintaining high-quality service. The company differentiates itself with a unified, end-to-end CX platform approach that combines people, processes, and technology, delivered through onshore, nearshore, and offshore teams to fit regulated, high-growth, and high-demand environments. Its goal is to help organizations move faster, scale easily, and deliver consistent, reliable customer care over the long term.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Sioux Falls, South Dakota
Founded
1986
Get referred to Five Star Solutions
See people who can refer or advise you
Simplify's Take
What believers are saying
- Five Star bought West Chester Vending on May 21, 2026, extending Cincinnati coverage.
- The August 10, 2026 Nashville center doubled picking lines and quadrupled cold storage.
- Revelio shows 3,193 employees in March 2026 and 481 2026 job postings.
What critics are saying
- West Chester, Krodel, and Jordan integrations in 2026 can distract managers and break service quality.
- BBB logged four complaints in three years, signaling recurring customer-service friction.
- Private, fragmented competition can undercut margins and win local accounts faster.
What makes Five Star Solutions unique
- Founded 1993, Five Star serves breakroom services across 11 states from Chattanooga.
- Its 40 branches combine vending, micro markets, coffee, pantry, dining, and fresh food.
- Largest Canteen franchise operator gives Five Star Compass-linked scale and purchasing leverage.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Remote Work Options