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IT Support Specialist
Confirmed live in the last 24 hours
Locations
Austin, TX, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
iOS/Swift
Leadership
MacOS
Management
Requirements
  • Bachelor's Degree in Computer Science, Information Technology, or 3+ years of relevant industry experience; Industry certifications (A+, N+, Sec+, etc.) are a plus
  • A proven track record of performing in a dynamic, team-based, technology support environment
  • Strong working knowledge of MacOS, iOS and Windows PC systems, with hands-on experience with Google Workspace and Microsoft Office 365 Apps; experience managing AV hardware and software
  • Experience performing account management and maintenance for various applications and systems (e.g., create or modify user accounts and permissions, perform password resets)
  • Strong understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications
  • Prior experience managing ticketing systems, creating reports and presenting information to leadership
  • Ability to independently disconnect, lift and move hardware and other equipment up to 50lbs
  • You have excellent communication skills, both written and verbal
  • You show an eagerness to learn and work outside your technical comfort zone
  • You have effective time management skills including the ability to multitask, organize, and prioritize
  • You are self-motivated, independent, and detail oriented
Responsibilities
  • Manage end-user technical support, troubleshooting, and resolution of Mac/Windows laptops, Apple iOS devices, conference room AV equipment, printers, desk phones, etc
  • Provide application setup, mobile device support, monitor service desk queue and support tickets and prioritize accordingly
  • Configure and deploy new systems using MDM and other provisioning tools
  • Complete hardware and software installations
  • Analyze current equipment and give recommendations based on emerging trends and technologies
  • Support Onboarding and Offboarding by setting up new employees' equipment in a timely fashion, and remove access from terminated employees
  • Diagnose network issues; engage external parts after initial triaging as needed
  • Manage inventory and service records of hardware, software, mobile devices, etc
  • Contribute to the creation and updating of relevant documentation, including how-to and training materials, testing information, network topology and design diagrams and other solutions in the internal knowledge base
  • Participate in regular team meetings to review action plans, issues, and project activities
  • This position may require occasional after-hours work to be performed
Tecovas

201-500 employees

Handmade cowboy boots
Company Overview
Tecovas' mission is to be the most beloved heritage western brand in the world by creating unparalleled products, experiences, and joy for everyone who crosses their path.
Benefits
  • We offer insurance plans that pay 99% of your health premium coverage and 100% of your dental & vision insurance coverage for your family/dependents
  • Paid Parental Leave
  • Flexible PTO policy
  • Corporate wellness program
  • Competitive salary
  • Generous employee discounts!
Company Core Values
  • We strive to do what's right
  • It takes each and all of us
  • We are trailblazers
  • Clear is kind
  • Obstacles are opportunities
  • Fun is fun