Crew Services Supervisor
Posted on 8/18/2023
Breeze Airways

51-200 employees

Affordable & nonstop American airline
Company Overview
Breeze Airways’ mission is to make the world of travel simple, affordable, and convenient using technology, ingenuity, and kindness to improve the travel experience. The company offers seamless booking, no cancellation fees, up- to 24 -months of reusable flight credit, and customized flight features through their sleek and simple app.
Cottonwood Heights, UT, USA
Experience Level
Desired Skills
Customer Service
Customer Success & Support
  • 4-year degree from an accredited university, or equivalent additional experience
  • 1+ years of leadership experience
  • 2+ years of crew scheduling experience
  • Must have the authorization to work in the US as defined by the Immigration Reform Act of 1986
  • Must be at least 18 years of age
  • High-performance orientation, ability to work well under pressure, prioritize projects, meet deadlines, and maintain flexibility
  • Strong attention to detail, organization, and time management skills
  • Self-starter must have a positive attitude and strong desire for success
  • Complete projects on time with minimal supervision, ability to work varied hours when necessary to meet deadlines
  • Proven history of impeccable customer service abilities
  • Sets priorities and multi-tasks
  • Proficient in Microsoft Office Suite
  • Exemplifies Breeze's safety culture, values, and mission
  • Excellent oral and written communication skills
  • Excellent problem-solving skills
  • Ability to work with individuals and teams at all levels in the organization
  • Guide, supervise, empower, and develop the skills and abilities of all Crew Services Team Members
  • Ensure proper CFR legalities of all Flight and Inflight Crews
  • Ensure all crew members are legal and qualified for assignments
  • Maintain and monitor the day-to-day operations, including crew staffing and legality compliance
  • Provide training for new Team Members within the department in compliance with department training procedures and curriculum
  • Responsible for all Crew Services Team Member schedules and timekeeping, including:
  • Evaluating PTO, shift trades, and sick time
  • Management of department coverage concerns and overtime
  • Enforcement of the department attendance policy
  • Responsible for the accuracy and completeness of all data within the Crew Scheduling system
  • Conduct system audits to ensure departmental processes and procedures meet quality assurance and compliance standards
  • Assist with all phases and testing within Crew Scheduling platforms and systems to identify regression and conduct UAT testing
  • Provide a verbal and written operations summary and pass down to the following crew-scheduling shift and leadership if needed
  • Assist with investigations on crew scheduling processes as needed or requested
  • Research, review, and provide input to crewmember fatigue reports
  • Fill out any Extension Reports within 10 days
  • Ensure policies, practices, and guidelines that are developed by the Crew Services Manager are implemented
  • Achieve performance measures and adhere to established standards in conjunction with Breeze Aviation Group Values of Safety, Kindness, Integrity, Ingenuity, and Excellence
  • Other duties and responsibilities as assigned by the Crew Services Manager
Desired Qualifications
  • NavBlue experience
  • Crew Payroll System experience