Head of Marketplace Incentives @ Scale AI

Head of Marketplace Incentives

Posted on 2/2/2022

INACTIVE

Locations

San Francisco, CA, USA

Experience Level

Entry

Junior

Mid

Senior

Expert

Responsibilities

Devise and establish incentives policies for our human-in-the-loop workforce
Build and implement a robust incentives and payment system
Manage and deploy incentives across Scale's projects
Drive automation and best practices to make incentives a strategic asset for project managers
Effective use of incentives is critical to driving engagement and productivity across the workforce
Managing pay requires careful accounting for project margins, thoughtfully compensating our workforce, and delicate balancing of competition across projects
Assessing how we use incentives (e.g., when do we invest more heavily) will help inform central policy
Building a streamlined pay system will reduce day-to-day escalations from the strategic development of pay structures and growth and will allow for investment of future programs and critical improvements
Work closely with Operations leadership on strategy and planning to ensure precise use of incentives in support of projects
Work with Customer Operations to ensure deployment of incentives is aligned with demand and customer priorities, particularly as projects are rolled out
Work with Product & Engineering to identify and implement changes to Scale's systems, tools, and user-facing product, that improve the capability of our payments system

One of the foundations of Scale’s operations is a central team that ensures consistency of policy, rapid action, and consideration of business priorities across projects. The Central Operations team works with the Growth and Customer Operations teams. It coordinates workforces and executes production priorities, handling day-to-day escalations and business judgments to improve operational productivity and efficiency.

As part of central operations, the Head of Marketplace Incentives will be responsible for:

Devise and establish incentives policies for our human-in-the-loop workforce
Build and implement a robust incentives and payment system
Manage and deploy incentives across Scale’s projects
Drive automation and best practices to make incentives a strategic asset for project managers

This role is critical for overseeing all aspects of our payment infrastructure -- a critical and significant expenditure to Scale -- because:

Effective use of incentives is critical to driving engagement and productivity across the workforce
Managing pay requires careful accounting for project margins, thoughtfully compensating our workforce, and delicate balancing of competition across projects
Assessing how we use incentives (e.g., when do we invest more heavily) will help inform central policy
Building a streamlined pay system will reduce day-to-day escalations from the strategic development of pay structures and growth and will allow for investment of future programs and critical improvements

The role is the linchpin for any internal and cross-functional work within and outside operations:

Work closely with Operations leadership on strategy and planning to ensure precise use of incentives in support of projects
Work with Customer Operations to ensure deployment of incentives is aligned with demand and customer priorities, particularly as projects are rolled out
Work with Product & Engineering to identify and implement changes to Scale’s systems, tools, and user-facing product, that improve the capability of our payments system

At Scale, we believe that the transition from traditional software to AI is one of the most important shifts of our time. Our mission is to make that happen faster across every industry, and our team is transforming how machine learning can build innovative products. Our products provide access to human-powered data for hundreds of use cases and are used by industry leaders such as Open AI, Lyft, GM, Samsung, Airbnb, NVIDIA, and many more. We’ve recently raised $325 million in Series E funding at a valuation of $7B+ and are expanding our team to accelerate the development of AI applications.

We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.

We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at [email protected]. Please see the United States Department of Labor’s EEO poster and EEO poster supplement for additional information.

51-200 employees

Website

Data platform for AI

Company Overview

Scale AI's mission is to accelerate the development of AI applications.

Benefits

Health, Dental & Vision Coverage - Our health plans give you the flexibility to select the right coverage for you and eligible family members through a variety of plan options.
Easy to use 401(K) - Plan and invest for the future with a 401(k) via Guideline. Scale’s 401(k) plan provides you an opportunity to defer compensation for your long-term savings.
Wellness Fund - We care about the physical, mental, and emotional wellbeing of all Scaliens. Our $100/month wellness stipend can be used for gym memberships, acupuncture, meditation apps, and so much more.
Virtual Social Activities - Being remote has not stopped us from hosting fun virtual events. From trivia night to candle making, we ensure employees are fostering connections & building strong relationships.
Learning & Development - We know how important career growth is for Scaliens, so we offer a $500/year L&D stipend to help support continued development throughout your journey.
Flexible hours allow you to work when you are most productive. You can work with your manager to best plan your daily work schedule.
Generous Paid Time Off - Enjoy time to travel or plan a staycation. We encourage employees to take time off to recharge and prevent burnout. We have a flexible PTO policy where each employee is afforded the flexibility to take planned time-off as needed.
Commuter Benefits - Set aside pre-tax dollars to use on qualified transportation expenses to help ease your commute.
Parental Leave - Balancing work and family is essential, and Scale understands the importance of having adequate leave policies in place to promote a healthy home and work life.

Company Core Values

Earn customer love
Intellectual rigor, open mind
Ambition shapes reality
Team flow
Ownership is the job
Run through walls
Up the tempo
Results speak loudest