Full-Time
Learning Administration Manager
Online and in-person learning technology provider
Junior
Canada + 1 more
- Minimum 2 years' experience in a supporting and/or administering the Brightspace Learning Environment
- Full understanding and knowledge of the specific tasks that are required in administration of a Learning Management System (LMS) including, but not limited to the following:
- Management of users and groups including learners, instructors, ASCs, etc
- Enrolment of users into appropriate courses
- Configuration of permissions and settings
- Bulk course copying and editing
- Product Consultation
- Provide client with feedback on effective practices for implementation of tools
- Document and report all changes for auditing
- Maintain and expand working knowledge of all D2L Solutions
- Demonstrated ability to complete multiple tasks concurrently and deliver results under pressure
- Strong project organizational and time management skills
- Strong relationship building skills and conflict negotiation skills
- Strong written and verbal communication skills; including the ability to present technical issues to a non-technical audience
- Strong ability to document all tasks that would be required for auditing purposes
- Self-starter, capable working independently and remotely when needed
- Ability to think critically; to identify problems and to generate, evaluate and implement solutions in real-time
- Work as a Named Resource for a group of Strategic D2L customers in administering their Brightspace Learning Environment
- Complete D2L training to become fully Brightspace Certified
- Maintain, expand and research knowledge of the Brightspace Learning Environment, as well as other products offered by D2L
- Leverage customer relationships to create and enhance internal processes which encourage better knowledge of and attention to customer needs
- Own outcomes vs tasks
- Focus relentlessly on exceptional stakeholders' experience
- Make clear decisions in a timely manner
- Challenge the status quo - make enhancement/improvements suggestions
- Identify conflicting priorities and take ownership for resolving them
- Treat people with respect and courtesy
- Invest time and resources to grow and develop
D2L stands out as a global leader in the EdTech industry, with a strong commitment to transforming the learning experience for individuals of all ages. The company's competitive edge lies in its comprehensive ecosystem that supports millions of online and in-person learners, backed by a diverse and dedicated workforce that strives to humanize technology. D2L's unique approach to creating unforgettable learning experiences, coupled with their technical expertise, positions them as a compelling workplace for those passionate about education and technology.
Company Stage
Series B
Total Funding
$168.5M
Headquarters
Kitchener, Canada
Founded
1999