Director of Engineering Operations

At Counterpart Health, we are transforming healthcare and improving patient care with our innovative primary care tool, Counterpart Assistant. By supporting Primary Care Physicians (PCPs), we are able to deliver improved outcomes to our patients at a lower cost through early diagnosis and longitudinal care management of chronic conditions.

We’re looking for a Director of Engineering Operations to scale and mature how our engineering organization plans, executes, measures, and continuously improves. You’ll be the operational heartbeat for Engineering—owning programs, metrics, financials, vendor relationships, and cross-org change—while serving as a trusted partner and force-multiplier to the SVP of Engineering.

As the Director of Engineering Operations you will:

• Own the coordination and facilitation of key standing forums: Tech Program Review, Post-Mortems, Technical Design Review Board, Engineering Culture Group—drive clear agendas, crisp decisions, action tracking, and follow-through.
• Stand up net-new programs for patents, standards tracking, bug bounty, and open source:
  • Patents: work with Product management to establish invention disclosure pipeline, IP review council cadence, outside counsel coordination, inventor recognition.
  • Standards Tracking: maintain a registry of key industry technical protocols and standards, publish change notes and impact assessments as standards evolve, represent the company in working groups and engage in proposals/ratifications where strategic
  • Bug bounty: scope, policy, responsible disclosures, intake/triage/runbooks, reward policy, and remediation SLAs.
  • Open source: policy & license compliance, contribution/approval workflow, open source review board, software bill of materials and trusted software supply chain tracking.
• Ensure ongoing certification and compliance (e.g., HITRUST, SOC 2, HIPAA): control ownership, evidence collection, audit readiness, corrective action tracking, and annual/continuous monitoring calendars.
• Partner with Product, Customer, and Engineering leaders to define engineering health dashboards and a common metrics glossary.
• Implement end-to-end reporting on DORA metrics, cycle time, defect escape rate, availability/SLOs, on-call health, and cost of service; ensure a single source of truth and instrument data quality.
• Drive monthly/quarterly reviews that use data to prioritize investments, remove bottlenecks, and improve reliability.
• Be the Engineering DRI for capitalization capture/process, R&D tax credits, and QI-related reporting/processes in partnership with Finance/Tax.
• Own engineering vendor lifecycle: selection, contracts, renewals, usage optimization, and Procurement liaison.
• Assist with workforce planning: headcount tracking, hiring plan alignment, and budget vs. actuals.
• Report on cloud spend; forecast infra/tooling budgets; implement tagging standards, chargebacks/showbacks, anomaly detection, and savings plans/commitments management.
• Lead intra-team and cross-functional communications: staff updates, program newsletters, release/incident comms, decision memos, and exec readouts.
• Plan and track cross-team initiatives (e.g., services ↔ monolith migrations, infra upgrades, AI adoption): charters, roadmaps, milestones, dependency management, stakeholder mapping, and change-management plans.
• Represent the SVP of Engineering in key forums when needed; ensure continuity, executive presence, and timely follow-ups.
• Prepare briefing docs, pre-reads, and decision frameworks; drive agendas and outcomes for engineering offsites, exec syncs, and staff meetings.
• Build and mentor a high-performing EngOps/TPM function; define operating model, career ladders, hiring bar, and coaching rhythms.
• Foster a culture of learning, psychological safety, and crafted execution—level up TPMs on operational excellence.

Success in this role looks like:

• Established programs are running smoothly.  Objectives are appropriately prioritized and executed with measurable outcomes.  
• Clear communication across the org and key metrics are easily reportable and readily available.
• All engineering investments are appropriately capitalized and captured in company financial reporting
• Engineering processes are regularly reviewed and any execution blockages are identified with a clear and defined plant to remediate

You should get in touch if:

• You have 12+ years in engineering operations, program management, or related leadership roles within software/SaaS; track record operating at org scale.
• You have deep familiarity with engineering processes and best practices, incident/post-mortem culture, SDLC/reliability/SRE concepts, and robust change management.
• You have demonstrated success in putting together data-driven operating dashboards and reports (DORA, cycle time, quality & reliability, cost).
• You have strong business and financial acumen (budgets/forecasting, unit economics, R&D credits, capitalization) and vendor management experience.
• You have experience with regulated environments and audits (HITRUST/SOC 2/HIPAA or similar).
• You have excellent written/verbal communication; able to translate technical detail into crisp exec-level narratives and decisions.
• You have demonstrated people leadership: hiring, mentoring, performance management, and org design for EngOps/TPM.

Bonus points for:

• FinOps certification or DevFinOps experience
• Standing up bug bounty and/or open source governance from scratch.
• Patent program or technical IP review/management experience.

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Benefits Overview: 

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. 
• Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Remote-first culture, enabling collaboration with global teams
• Paid parental leave for all new parents
• And much more!

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About Counterpart Health: In 2018, Clover Health set out to do something unprecedented: build a clinically intuitive, AI-enabled solution that fits within physicians' workflows to help support the earlier diagnosis and management of chronic conditions.

Years later, that vision is a reality, with thousands of practitioners using Counterpart Assistant during patient visits to improve disease management, reduce medical expenses, and drive success in value-based care.

With an exceptional team of value-based care and technology experts, Counterpart Health is driving value-based care at the speed of software.

Counterpart Health is a subsidiary of Clover Health. From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.

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Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

A reasonable estimate of the base salary range for this role is $210,000 to $260,000. Final pay is based on several factors including but not limited to internal equity, market data, and the applicant’s education, work experience, certifications, etc.

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