Lead Application Engineer

See yourself at Twilio

Join the team as Twilio’s next Lead EPM Application Engineer, in the EPM (Enterprise Performance Management) space.

About the job

This position is a business critical role within Twilio where you will work closely with Finance, EPM users and IT team members to drive project based solutions day to day support, including period end close. The team is global with the EPM Team Lead and finance teams based in U.S. You will have strong analytical and problem-solving skills, along with expertise in EPM software, financial processes, and data management. Twilio also offers opportunities to enhance your skills and knowledge through training and certifications across multiple leading Oracle ERP/Sourcing/CLM/ business applications products, This will allow you to drive your own opportunities for professional development and add value to our business.

Responsibilities

In this role, you’ll:

• Design and deliver Oracle EPM cloud solutions for our Finance community.
• Provide input to help guide the development of project solutions, as well as address user questions and concerns regarding the functionality of their Oracle EPM suite - FCCS, EDMCS, TRCS 
• Be comfortable with articulating solution proposals to all levels of management and end users.
• Develop credibility and relationships with client stakeholders.
• Cultivate strong business relationships with key stakeholders (mostly in the U.S.)
• You will be comfortable working with globally dispersed I.T. teams and senior business leadership being predominantly based in the U.S.
• Analyze functional and operational issues reported by our users with their Oracle EPM environment and provide the solution or workaround on time
• Perform root cause analyses and recommend meaningful updates to the following functional and operational items: dimensionality and hierarchies, business rules code, metadata properties, data forms and reports, data management processes and others as needed
• Provide input to help guide the development of project solutions, as well as address user questions and concerns regarding the functionality of their Oracle EPM suite - FCCS, EDMCS, TRCS 
• Take a lead in system design and delivery, including release management, integration management
• Assist in testing, monthly patch validation, and environment refresh activities
• Be responsible for managing the quality and timely delivery of specified artefacts
• Lead daily, weekly and monthly interactions with senior stakeholders - both business and IT. 
• Ideally, lead discussions, and articulate options and recommendations to complex issues. 
• Confidently discuss technical and non-technical issues.
• Monitor and support junior EPM team members and accelerate their EPM knowledge development through coaching and mentoring.

Qualifications 

Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• Bachelor’s degree in Business, Information Technology, or related field.
• Certifications in Oracle Fusion, EPM applications are a plus.
• A minimum 8+ years of leading Enterprise Performance Management (EPM). Should have played Solution Architect role or a Work Stream Lead role in these projects for FCCS, EDMCS & TRCS. Supporting and building solutions in these EPM modules. 
• Must have extensive experience of EPM modules - FCCS, EDMCS & TRCS. Plus advanced proficiency in SmartView reporting. 
• Other Oracle Financials modules such as General Ledger & EPM areas such as Narrative Reporting and EPM Automate are a plus. 
• Strong analytical skills with the ability to lead the requirements elicitation, perform fit-gap analysis, write functional specifications, development, configuration, functional testing, and post-production support.
• Excellent communication - verbal / presentation and written plus interpersonal skills, English is a must. Must be able to lead discussions with senior stakeholders e.g. present solution options.
• Document the functional design, process flows, architecture diagram and solution approaches through analysis of business benefits/KPIs of recommended approaches
• Ability to troubleshoot technical issues and provide effective solutions. 
• Strong adherence to SAFe delivery methodology / AGILE background
• Strong troubleshooting and incident resolution skills
• Design and collaborate with other IT technical team members to architect and drive projects - analyse business requirements, identify gaps, arrive at gap closure approaches, determine pros and cons of technical approaches and document design specifications
• Conduct meetings with business users and IT personnel and publish status and progress reports. During projects, clearly communicate project task status to key stakeholders.
• Comfortable in conducting large workshops and demos with business leaders and process owners and drive the design boards in a sprint tool with sufficient exposure to agile methodology
• Teamwork-oriented with a strong focus on customer satisfaction
• Comfortable to work across time zones – bulk of business community in US region 

Desired:

• Oracle EPM Fusion Certifications
• SAFe / AGILE certifications  

Location

This role will be remote, and based in India (Karnataka, Tamil Nadu, Telangana State, Maharashtra and New Delhi).

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.