Patient Care Coordinator / Medical Office Assistant

1215 Pleasant StreetSuite 106, Des Moines, Iowa, 50309, United States of America

It takes a Village to care for our patients and as a Care Coordinator (CC), you will be at the heart of all the action.  Our CC’s work together as a team to facilitate the planning and organizing of all critical activities for our patients.  The patients we care for are some of the most complex patients and need an excellent care team to help manage their chronic conditions.  The Care Coordinator works closely with our Nurse Practitioners, RN Case Managers to make sure our patients receive the highest quality care.

LOCATION: 

• Commute to Davita Clinics and partner practices in the Des Moines, IA metro area

• Maximum commute from/to central Des Moines is 45 minutes

• Mileage is reimbursed - MUST have reliable transportation

Position Details:

• Working in clinic 4 days per week, working remotely the remaining day(s)

• Full-Time M-F schedule

• Daily Start time between 7:30 and 8:00AM EST - Must be able to provide flexibility when needed

Responsibilities:

• Completes non-clinical screenings and escalates as needed.

• Helps identify eligible resources for patients

• Navigates resources for patients

• Assists with the referral process & coordinates provider appointments

• Assist the clinical team with moving the patient through the continuum of care by communicating with and completing tasks as directed.

• Assist the care management staff with implementation and documentation of the discharge care plan that includes initiation of referral forms, gathering clinical information, initiating the process of completing a chart and appointment scheduling.

• Communicate directly with patients on a timely basis for all scheduling requirements.

• Maintain accurate and complete documentation of records. Forms are fully-completed, legible, have no unapproved abbreviations and have the proper signatures.

• Ensure that documents get to appropriate parties promptly, without compromising confidentiality or patient privacy procedures.

• Demonstrate exceptional two-way communication using clear and well-organized oral and written techniques.

• Act in accordance with the DaVita mission and values to deliver high quality care to our patients.

Qualifications:

• High school diploma or GED required

• 1-3 years of LPN experience

• At least two (2) years of experience in a professional office environment

• Ability to work with and resolve confidential information and/or issues using discretion and judgment

• Excellent verbal communication skills over the phone

• Proficiency with Microsoft Office/Excel/Outlook

• Commitment to service excellence and patient satisfaction

• Excellent verbal and written communication skills

• Ability to work autonomously

Preferred Qualifications:

• 1-3 years clinical medical office experience

• CNA, MA experience is a plus

• Experience coordinating care for a patient (e.g. referrals, ACO care management, etc.)

• Experience navigating insurance payors

• Experience working in direct patient care/support

• Experience working in a medical office environment

Our Core Values:

• Service Excellence

• Integrity

• Team

• Continuous Improvement

• Accountability

• Fulfillment

• Fun

What We’ll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out

• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

DaVita IKC (Integrated Kidney Care) is comprised of an innovative team who is committed to improving patient outcomes and improving quality of life. Come work with a team of passionate professionals to transform kidney care through a value-based, person-centered, comprehensive approach to kidney care.

• We provide comprehensive care and complex chronic condition management to patients nationwide, whether they are in the early stages of kidney disease, transitioning to dialysis, seeking a kidney transplant or receiving life-sustaining dialysis.

• 27,000+ patients receiving IKC services every month

• 20 years of Integrated Kidney Care Experience

We’re on a mission to revolutionize kidney care, with a vision of making integrated care the standard of care for all renal patients.  To help us achieve our vision, we’re investing extensively in developing both our model of care and our team.  When you join DaVita IKC, you’re joining a compassionate team committed to quality patient care. Through our commitment to training, growth and quality we consistently achieve superior clinical outcomes while giving teammates the opportunity to excel in an award-winning environment that enables them to thrive both professionally and personally.

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Applications are accepted on an ongoing basis.

Salary/ Wage Range

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits