Veterinary Hospital Manager

POSITION SUMMARY:

Lakefield Veterinary Group is seeking an experienced Veterinary Hospital Manager. If you are passionate about caring for animals and people, and you have a track record of natural leadership, please apply! Ideally, our candidate would have 2+ years of experience working with a multi-doctor veterinary practice. All qualified candidates will be considered, and salary is based on experience.

Hospital administrators play a key role in driving the performance of a veterinary hospital in partnership with the area manager and the veterinary leadership. This position oversees the business and staff aspects of the practice and has responsibility for all support and operational functions, such as human resources, financial, operational, and business activities. Hospital Administrators are expected to be available to team members during the hospital’s operational hours.

WHAT WE’RE LOOKING FOR (Essential Qualifications):

Education:

Bachelor’s Degree or AA in related field or equivalent work experience

Experience:
• 2+ years of experience in overall operations, financial and facilities management, and/or Human Resources
• This includes 1+ year of job-specific experience in a hospital management role within the veterinary or human health industry
• Experience leading a large team of individuals preferred

Knowledge, Skills and Ability:
• Knowledge of state, federal, and local employment and safety laws and regulations
• Lead and manage a department and employees
• Effective verbal, written, and listening communication skills
• Present information in a clear, organized, and concise manner both verbally and in writing
• Interact with a variety of clients and employees in a professional and effective manner.
• Leverage interpersonal skills and technical knowledge to bring people and ideas together to perform effectively
• Strong collaboration skills with internal teams and external partnerships for the purpose of building alliances with key individuals or groups
• Strong organizational skills including managing multiple priorities and deadlines
• Handle and maintain sensitive and confidential information with discretion
• Strong critical thinking, judgement, and problem-solving skills
• Adapt and remain flexible in changing situations and work environments
• Proactively identify issues and formulate solutions

SUPERVISORY RESPONSIBILITIES:

Supervisory responsibility for all of the team members at the hospital other than doctors. Works
with the veterinary leadership to co-supervise Medical Support staff.

WHAT YOU’LL DO (Essential Functions):

• Foster a culture built on our values: Respect, Learning, Do the Right Thing, WOW Service, Fun
• Partner with hospital leadership to create and drive a practice environment that facilitates the delivery of quality and efficient health care to animals
• Lead the creation and maintenance of a collaborative, high-performing, and positive workplace culture
• Organize the health services of a hospital or healthcare facility. Serve as the point person for all day-to-day functions of the practice
• Assist with all strategic business development and operational planning efforts
• Oversee all departments that support the business side of the hospital with a focus on business financials, growth, and human resources
• Responsible for the financial performance of assigned hospital(s). Guide the creation of financial strategies and goals to achieve hospital profitability. Monitor and drive achievement of financial goals. Provide regular updates to the hospital team and inspire employee ownership of the hospital’s financial performance
• Track data on assigned hospital(s) including daily revenue, average invoice amount, number of invoices, and labor costs. Prepare reports and written summaries of the hospital’s performance and provides updates to key individuals
  Coach, manage, mentor, and train direct report staff. Provide continuous performance management, recognition, and conduct employee performance evaluations. Address performance and/or behavior issues, clarify expectations and provide feedback. Provide overall guidance to and mentor hospital team
• Support staff growth and development. Encourage staff to seek educational opportunities incorporating job related training in addition to mandatory training 
• Participate in the recruitment and selection of hospital staff. Provide orientation to outline job requirements and expectations, policies and procedures, and proper use of tools and equipment
• Work with hospital team to create marketing programs to support the business model and strategic goals. Ensure marketing procedures are implemented, followed, and tracked accurately. Assess the effectiveness of marketing programs and promotions and makes adjustments as needed
• Manage human resources related issues. Maintain current knowledge of state, federal, and local relevant employment law and ensures legal compliance
• Partner and assist with the doctor and medical teams and medical support staff. Oversee and assist with doctor and staff schedules
• Manage facilities and equipment maintenance
• Maintain current knowledge and ensure compliance with OSHA, DEA and other applicable regulatory agencies
• Perform other duties and projects as requested
• Valid Driver's License with a clean record is a must 

COMPENSATION and BENEFITS:

• Base salary starting at $70,000 for experienced hospital administrators
• License reimbursement
• Uniform allowance
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance
• Disability insurance

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Keywords: Veterinary Hospital Manager, Veterinary Practice Manager, Practice Manager, Hospital Administrator, Animal Hospital Manager, Veterinary Operations Manager, Veterinary Leadership, Team Management, P&L Management, Veterinary Operations, Staff Development, Recruiting, Employee Retention, Client Experience, Financial Management, Business Development, Inventory Management, AAHA, Fear Free, ezyVet, Avimark, Cornerstone, Veterinary Medicine, Small Animal Practice.