Client Success Analyst
Remote
Posted on 4/3/2024
Apixio

201-500 employees

AI-Powered Technology for Value-Based Care
Company Overview
Apixio is using Artificial Intelligence to change the way healthcare is measured, care is delivered, and discoveries are made.
AI & Machine Learning
Data & Analytics

Company Stage

N/A

Total Funding

$342.9M

Founded

2009

Headquarters

San Mateo, California

Growth & Insights
Headcount

6 month growth

20%

1 year growth

35%

2 year growth

24%
Locations
Austin, TX, USA • Los Angeles, CA, USA • San Mateo, CA, USA • Dallas, TX...
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Quality Assurance (QA)
Data Analysis
CategoriesNew
Sales & Account Management
Customer Success Management
Strategic Account Management
Requirements
  • 2+ years' experience in data production preferred; and health industry knowledge and experience a strong plus.
  • Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development
  • Demonstrated project management skills and project management software skills, including planning, organizing, and managing resources
  • Prefer working experience as a Data Analyst or Business Data Analyst, PMP Certification is a plus, but not required
  • Experience managing multiple clients/projects in a team environment
  • Experience independently structuring and executing complex analyses
  • Health Plan experience
  • Payment Integrity experience
  • If you have worked operationally in a health plan over a provider
  • PMP certification
Responsibilities
  • Analyze, document, and maintain internal and external client's business requirements and processes through document analysis, interviews, virtual meetings, and workflow analysis
  • Support internal Operations teams through regularly scheduled team meetings to determine appropriate process is handling changing needs including rule changes, process flow modifications, escalations
  • Monitor client inventory in Apixio and client systems
  • Perform requirements gathering to problem solve for client issues arising in Operations’ day-to-day activities and implement appropriate processes to monitor resolution by utilizing the Client Action Log and Jira ticketing system
  • Communicate and discuss larger issues with IT and Operations teams, continuing to act as liaison between teams until issues fully resolve
  • Attend external working client meetings with leadership teams and communicate pertinent information to appropriate internal teams, acting as a support system to leadership
  • Support and administer internal or client training sessions by working with cross-functional internal teams
  • Set up new users for clients in Apixio systems
  • Perform QA efforts as necessary
  • Facilitate invoicing process
  • Other duties as assigned