Client Success Analyst @ Apixio

Who We Are:

At the intersection of health plans and providers, Apixio is creating a leading Connected Care platform to minimize reimbursement inaccuracies and high-quality patient care so they can thrive as the industry moves toward value-based reimbursement models.

The combination brings together healthcare expertise, AI/machine learning technology and data-driven analytics solutions to deliver innovative solutions and value to our customers and the healthcare ecosystem. We aim to accelerate the shift toward alternative payment models, while enhancing efficiency and supporting better patient outcomes.

About the role:

The Client Success Analyst (CSA) is responsible for facilitating the work product between Apixio and our clients. This person will understand internal and client processes, handle internal and external client requirements gathering, analysis, solution documentation, integration and delivery validation. This person will lead meetings, recommend best practice solutions and processes, prepare documentation, monitor inventory, and support process management for clients as well as colleagues.

Who you are:

Analyze, document, and maintain internal and external client’s business requirements and processes through document analysis, interviews, virtual meetings, and workflow analysis.
Support internal Operations teams through regularly scheduled team meetings to determine appropriate process is handling changing needs including rule changes, process flow modifications, escalations.
Monitor client inventory in Apixio and client systems.
Perform requirements gathering to problem solve for client issues arising in Operations’ day-to-day activities and implement appropriate processes to monitor resolution by utilizing the Client Action Log and Jira ticketing system.
Communicate and discuss larger issues with IT and Operations teams, continuing to act as liaison between teams until issues fully resolve.
Attend external working client meetings with leadership teams and communicate pertinent information to appropriate internal teams, acting as a support system to leadership.
Support and administer internal or client training sessions by working with cross-functional internal teams.
Set up new users for clients in Apixio systems.
Perform QA efforts as necessary.
Facilitate invoicing process.
Other duties as assigned.

What Knowledge, Skills & Abilities you bring to the table:

2+ years’ experience in data production preferred; and health industry knowledge and experience a strong plus.
Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development
Demonstrated project management skills and project management software skills, including planning, organizing, and managing resources
Prefer working experience as a Data Analyst or Business Data Analyst, PMP Certification is a plus, but not required.
Experience managing multiple clients/projects in a team environment
Experience independently structuring and executing complex analyses
What will make you stand out:
- Health Plan experience
- Payment Integrity experience
- If you have worked operationally in a health plan over a provider
- PMP certification

After 3 months you will have accomplished:

Familiarity with internal systems and assigned portfolio of clients
Owning specific processes for clients in our True Cost platform

After 1 year you will have accomplished:

Running proactively in your role - seeking out problems and driving solutions proactively
Adepts and comfortable interacting directly with clients

The salary range below is for Base Salary. Total compensation also includes benefits and variable compensation. Compensation will be determined based on several factors including, but not limited to, skill set, years of experience, and the employee’s geographic location.

Base Compensation

$60,000—$85,000 USD

We recognize that people come with experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions. Your skills and background may be more translatable to this role than you initially thought. Allow us the opportunity to get to know you. Please let us know if you require accommodations during the interview process.

What Apixio can offer you:

Meaningful work to advance healthcare
Competitive compensation
Exceptional benefits, including medical, dental and vision, FSA
401k with company matching up to 4%
Generous vacation policy
Remote-first & hybrid work philosophies
A hybrid work schedule (2 days in office & 3 days work from home) (Note: If the position is designated as REMOTE it will stay REMOTE)
Modern open office in beautiful San Mateo, CA; Los Angeles, CA; San Diego, CA; Austin, TX and Dallas, TX
Subsidized gym membership
Catered, free lunches
Parties, picnics, and wine-downs
Free parking

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We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Notice to Recruiters/Staffing Agencies

Recruiters and staffing agencies should not contact Apixio through this page. All recruitment vendors (search firms, recruitment agencies, and staffing companies) are prohibited from contacting our hiring manager(s), executive team members, or employees
We require that all recruiters and staffing agencies have a fully executed, formal written agreement on file
Apixio receipt or acceptance of an unsolicited resume submitted by a vendor organization to this website or employee does not constitute an actual or implied contract between Apixio and such organization and will be considered unsolicited and Apixio will not be responsible for related fees

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Compensation Overview

Benefits