WHO WE ARE 🌍

Manychat is a leading Chat Marketing platform. We help businesses engage with their customers on Instagram, Facebook Messenger, WhatsApp, and Telegram.

Trusted by over 1 million brands in 170+ countries, we’re an official Meta Business Partner, backed by top investors, including Bessemer Venture Partners.

With 200+ teammates across international offices in Austin, Barcelona, Yerevan, São Paulo, and Amsterdam — Manychat helps businesses across the globe improve their ROI and grow faster.

WHAT WE’RE LOOKING FOR 🌟

As a Business Intelligence Specialist in our Marketing department you will report to the Director of Marketing Operations and play a crucial role in steering the organization towards data-driven decision making. This position demands an emphasis on data analysis, reporting, and translating insights into actionable business strategies. You will be instrumental in enhancing our marketing efforts through meticulous data analysis and insight generation.

This role is designed to bridge the gap between data and strategic decision-making, making it an ideal position for those passionate about leveraging data to drive business success in the marketing domain.

WHAT YOU’LL DO 🚀

• Conduct data analysis to uncover trends, patterns, and opportunities. Develop actionable insights to drive business strategies and marketing performance.
• Create comprehensive reports and visualizations that clearly communicate key performance indicators to various departments. Ensure these tools are user-friendly and promote self-service BI capabilities.
• Deliver engaging KPI presentations to stakeholders and participate in meetings to discuss findings and recommendations.
• Work collaboratively to translate data-driven insights into practical steps for improving business performance.
• Performing ad-hoc analyses to answer complex business questions
• Contribute to data governance initiatives by ensuring high data quality and integrity maintenance.
• Assist in extracting and transforming data from diverse sources, ensuring it is ready for analytical use.
• Help maintain a corporate repository of metric definitions, ensuring clarity and consistency
• Identify opportunities to improve day-to-day marketing business operations
• Evangelize performance and user insights internally, being proactive in helping stakeholders make informed decisions.

WHAT YOU’LL BRING 💥

• Proficiency with BI software like Tableau or Power BI, and a strange yet beautiful love affair with google sheets.
• Excellent communication skills, with the ability to listen and articulate your ideas clearly
• Analytical, diligent, and rigorous in your approach to problems with meticulous attention to detail
• Curiosity about data and a passion for finding answers hidden in data sets
• Bonus points for experience in consulting, operations, statistics, predictive analytics, or SaaS

WHAT WE OFFER 🤗

We care about your growth, well-being, and comfort

• Annual professional development reimbursement.
• Generous time-off policy to balance your work and life.
• Competitive medical, dental, and vision coverage for you and your dependents (via PLANS).
• Hybrid work format to choose between home and office.

Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success.