Full-Time

IT Support Engineer

Posted on 10/7/2025

GumGum

GumGum

501-1,000 employees

Contextual advertising across web, CTV, games

No salary listed

London, UK

Hybrid

Hybrid role; 3-4 days on-site in London per week.

Category
IT & Security (2)
,
Requirements
  • 3+ years of in-house technical support experience
  • 2+ years of IT system administration experience
  • Familiarity with Jira or other Enterprise ticketing tools
  • Experience planning out and implementing process automations
  • Ability to lift 30 lbs., and agility to work under desks at times
  • Proficient using and troubleshooting Linux, Windows, and especially Macs
  • Experience with corporate computer networking, video conferencing, and VoIP phones
Responsibilities
  • Provision equipment and system access for new hires (onboarding)
  • Conduct in person, and remote weekly New Hire Orientation trainings
  • Educate employees on understanding and using internal IT systems
  • Manage the logistics of Retrieving equipment in EMEA and revoke access for exiting employees (off-boarding)
  • Act as the primary point of contact for all UK/EU service requests
  • Provide in-person / remote technical support to company employees, including Executive staff and global offices while updating ticketing records
  • Support and maintain office hardware globally (AV, Network)
  • Create and maintain user facing and IT specific documentation
  • Order, deploy, and maintain inventory of hardware and software, including computers, accessories, AV equipment, printers, etc.
  • Install and configure hardware, software and network components to ensure usability
  • Upgrade systems effectively to enable compatible software
  • Act as the primary point of contact for all UK/EU system administration requests
  • Maintain existing and deploy new process automations leveraging Python and AWS components
  • Perform system administration for all corporate IT systems, (JumpCloud, Google Workspace, Jamf, Jira, etc)
  • Evaluate, test, and provide feedback on new systems GumGum is considering implementing
  • Help ensure the reliability and security of our corporate IT systems, for example by enforcing policies, identifying vulnerabilities, or performing backups
  • Work with various internal teams and external vendors to fix issues or make improvements
  • Maintain and keep current assets, configurations, passwords, processes, etc.
  • Execute on IT / system admin projects as assigned by manager
Desired Qualifications
  • Experience with Google Workspace administration
  • Mac and Windows computer management
  • Experience providing executive support
  • Atlassian system administration
  • SSO / SCIM deployment and management

GumGum is a digital advertising company that uses contextual advertising to reach audiences. It places ads based on the content people are viewing instead of tracking individual user data, across websites, mobile apps, connected TV, and in-game environments. The core product is a contextual advertising platform that analyzes the surrounding content to select relevant ad placements and deliver ads in the right environment. Advertisers pay GumGum for these services, while publishers can increase their revenue by hosting the contextual ads. GumGum differentiates itself by focusing on privacy-friendly contextual targeting, offering education through GumGum University, and specializing in in-game and connected TV placements in addition to standard digital media. The company’s goal is to help brands reach the right audience at the right time without using personal data, while growing revenue for publishers and expanding adoption of their contextual approach.

Company Size

501-1,000

Company Stage

Late Stage VC

Total Funding

$133.8M

Headquarters

Santa Monica, California

Founded

2007

Simplify Jobs

Simplify's Take

What believers are saying

  • e.l.f. Beauty campaign achieved 16% engagement rate, tripling benchmarks.
  • Tim Manton appointed Sales Director to drive NSW and QLD revenue growth.
  • Katy Loria joins as Global CRO to scale international operations.

What critics are saying

  • Amazon DSP erodes market share with superior real-time bidding latency.
  • EU AI Act enforces audits on Mindset Graph, fining 6% of revenue.
  • Apple iOS 20 blocks contextual signals, crippling 55% mobile traffic.

What makes GumGum unique

  • Mindset Graph processes contextual signals in real-time for mindset-based ad placement.
  • Verity engine delivers MRC-accredited contextual and brand safety analysis.
  • In-Video Suite uses patented overlays for seamless streaming video ads.

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Benefits

401(k) Retirement Plan

401(k) Company Match

Flexible Work Hours

Remote Work Options

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

-2%

2 year growth

4%
eCommerceNews Australia
Jan 28th, 2026
GumGum appoints Tim Manton to lead NSW & QLD sales

GumGum appoints Tim Manton to lead NSW & QLD sales. GumGum has appointed Tim Manton as Sales Director for New South Wales and Queensland, adding a senior sales lead across two of Australia's largest advertising markets. Manton will lead the company's NSW and QLD sales teams. The remit includes talent development, revenue growth, and work with agencies and clients. GumGum said Manton will focus on attention-driven advertising as brands adjust measurement approaches. The company said Manton will work with GumGum Australia Managing Director Matt Coote on local execution. Manton will also work with customer success and engineering teams on market feedback and product direction. GumGum said it will align local activity with global leadership and its "mindset-based approach". Manton has more than 13 years' experience across media and advertising in Australia. GumGum said his experience spans video, audio, digital publishing and marketing technology. He most recently worked at Seven West Media. The company said he served as Group Business Director and managed a $200M+ portfolio. GumGum also said Manton drove growth through omni-channel partnerships in that role. Before Seven West Media, Manton held roles at Paramount, SCA and Nine. GumGum said he built relationships with major agency holding groups and independent agencies during his previous positions. GumGum said Manton will scale the NSW and QLD teams and focus on partnerships with agencies. The company also cited an initial "listen-first" approach with agency partners and plans to replicate strategies used in other Australian markets. "At GumGum, the opportunity is massive," said Tim Manton, Sales Director for NSW and QLD, GumGum. "My focus is on backing our high-performing sales teams across New South Wales and Queensland and making sure we're set up to deliver real value for agency and client partners. I'm a big believer in leading from the front, so I'll be taking a player-coach approach to ensure our strategy translates into results on the ground as we scale into 2026," he added. The role sits within GumGum's Australian operation, which forms part of a wider international footprint. The company said it operates in more than 19 markets across North America, Europe, Japan, and Australia. GumGum describes itself as a contextual-first advertising company. It said its product approach links advertising to "mindset" and uses a data engine called the Mindset Graph. GumGum said the Mindset Graph processes contextual, creative, environmental and historical signals in real time. The company said it uses those signals to decide which ad to place against an audience at a given moment. It said this makes advertising "more relevant for consumers". It also said the approach drives outcomes for advertisers and publishers. The appointment comes as advertising and media companies invest in alternatives to established audience tracking and measurement approaches. Contextual advertising has drawn attention in markets where platform and browser changes have reduced access to identifiers and user-level data. Manton will work closely with Coote in the role. "Tim brings a strong combination of commercial leadership, deep market experience and a people-first management style. His background across major publishers and his collaborative approach make him a great addition to the team as we continue to grow GumGum's presence in Australia," Coote said. GumGum said Manton will collaborate with customer success and engineering teams as part of the NSW and QLD leadership remit, while also coordinating with global leadership as the company expands its local presence.

Cision
Dec 3rd, 2025
e.l.f. Beauty Drives 3X Engagement with GumGum's Contextual AI in "So Many Dicks" Campaign

e.l.f. Beauty drives 3X engagement with GumGum's contextual AI in "so Many Dicks" Campaign. News provided by. Building on its viral "So Many Dicks" campaign, e.l.f. Beauty and their lead agency, Tinuiti, teamed up with GumGum, the contextual-first technology leader, to extend the message into 2025 as part of its broader "Change the Board Game" initiative. SANTA MONICA, Calif., Dec. 3, 2025 /PRNewswire-PRWeb/ - Building on its viral "So Many Dicks" campaign, e.l.f. Beauty and their lead agency, Tinuiti, teamed up with GumGum, the contextual-first technology leader, to extend the message into 2025 as part of its broader "Change the Board Game" initiative. The original campaign, which made waves for highlighting the disproportionate number of men named Dick on U.S. corporate boards compared to entire groups of underrepresented people, was reactivated through a display campaign strategically distributed through GumGum's AI-powered platform. The objective for the campaign was to influence corporate executives and board members in moments that matter. GumGum analyzed premium, brand-safe environments, targeting content categories such as Economy and Business & Finance, and content mentioning figures like Jeff Bezos and Bill Gates, to pinpoint audiences in the right mindset. The results were: * 16% engagement rate across the campaign (vs. 5.46% industry benchmark) * 67% greater interaction rate on top-performing units (vs. 20% benchmark) * 84% overall viewability (exceeding the 70% benchmark) * 0.80% CTR, outperforming the 0.62% industry average * 2.3 seconds average viewable attention time "Our goal wasn't to drive shock value. It was to get the right people talking and rethinking what leadership should look like," said Regine Fung, AVP, Global Paid Media at e.l.f. Beauty. "With GumGum, we were able to deliver this message in the moments that mattered most, reaching decision-makers where they already engage and fueling conversations that help 'change the board game' moving forward." Using GumGum's Mindset Graph(TM), a surprising insight was uncovered during the campaign: sports content showed a 53% boost in attention over the vertical average and delivered the highest CTR at 2.44%. This revelation unlocked a new channel for reaching top executives during major sports moments. Interactive and high-impact formats drove deep engagement, including In-Image Canvas ads, mobile quiz units, and Hang Time. GumGum's Creative Attention Tracker (CAT) revealed that the line "It's okay to be a Dick" in the creative consistently triggered the highest pause rates mid-scroll, providing concrete feedback on what resonated most with audiences. "This campaign didn't just make headlines, it made history. Our job was to ensure that boldness met the right moment, on the right screen, for the right decision-makers. That's the power of contextual with purpose - reaching consumers in the right mindset to engage with a brand's message," said Kerel Cooper, CMO at GumGum. About e.l.f. Beauty e.l.f. Beauty is fueled by a belief that anything is e.l.f.ing possible. Avfinity is a different kind of company that disrupts norms, shapes culture and connects communities through positivity, inclusivity and accessibility. e.l.f. Cosmetics, its global flagship brand, makes the best of beauty accessible to every eye, lip and face by bringing together the best of beauty, culture and entertainment. Its superpower is delivering universally appealing, premium quality products at accessible prices that are e.l.f. clean and vegan, all double-certified by Leaping Bunny and PETA as cruelty free. Avfinity is proud to have products made in Fair Trade Certified(TM) facilities. Learn more at www.elfcosmetics.com. GumGum is the contextual-first technology leader transforming digital advertising with AI-powered, non-invasive data and media solutions. Avfinity champion effective advertising that uplifts and respects consumers. Its proprietary Contextual, Attention, and Creative solutions create the perfect match between a brand and a consumer in the right moment and mindset. Founded in 2008, GumGum is headquartered in Santa Monica, California, and operates in 19+ markets. For more information, please visit gumgum.com. Kayla Smalls, GumGum, 1 9179994629, [email protected], GumGum.com

Cision
Sep 16th, 2025
Katy Loria Joins GumGum as Global Chief Revenue Officer

SANTA MONICA, Calif., Sept. 16, 2025 /PRNewswire-PRWeb/ - GumGum, the leading contextual-first, global digital advertising platform, today announced the appointment of Katy Loria as its new Chief Revenue Officer (CRO).

Ethical Marketing News
Jun 9th, 2025
GumGum tops IPA Digital Media Owners Spring 2025 Survey

IPA agencies and digital specialists have named GumGum as the best media owner to work with, according to the IPA Digital Media Owners Spring 2025.

InPublishing
May 22nd, 2025
IPA publishes Digital Media Owners Spring 2025 survey

In addition to leading the overall ranking, GumGum was named best for 'Professionalism in dealing with dispute resolution', 'Delivery of innovative, creative solutions', 'Ease of sales force contact' and 'Understanding of the context the agency operates in and supporting achievement of objectives'.

INACTIVE