Technical Writer

About Us

At Hayden AI, we are on a mission to harness the power of computer vision to transform the way transit systems and other government agencies address real-world challenges.

From bus lane and bus stop enforcement to transportation optimization technologies and beyond, our innovative mobile perception system empowers our clients to accelerate transit, enhance street safety, and drive toward a sustainable future.

What the job involves

The Technical Writer is responsible for developing high-quality installation manuals, user guides, and technical documentation that support our system deployment. This role requires a detail-oriented individual with experience in creating structured, easy-to-follow documentation for field technicians and end users.

Responsibilities:  

• Develop Installation Manuals & Technical Documentation:

  • Create clear, concise, and highly visual installation guides for hardware and software products.

  • Write step-by-step procedures, safety instructions, and troubleshooting guides for field installations.

  • Work closely with engineering, operations, and field teams to ensure the accuracy and usability of manuals.

• Standardize & Improve Documentation Processes:

  • Establish and maintain templates, style guides, and best practices for installation documentation.

  • Ensure consistency across all manuals, aligning with branding and regulatory requirements.

  • Continuously update and improve documentation based on field feedback and product iterations.

  • Build and maintain electronic documentation forms (pronto forms) and support the integration between forms and programs such as JIRA and other ERP based programs.

• Collaborate with Cross-Functional Teams:

  • Gather information from subject matter experts (SMEs), engineers, and field technicians to document best practices.

  • Work alongside the training team to ensure manuals support knowledge transfer and technician onboarding.

  • Partner with designers to create illustrations, diagrams, and 3D models that enhance comprehension.

• Manage Version Control & Distribution:

  • Maintain a repository of installation guides, ensuring version control and accessibility.

  • Support the transition of documentation to digital formats, including interactive PDFs and online knowledge bases.

  • Implement feedback loops to capture and integrate real-world usage insights.

Required Qualifications:

• Bachelor’s degree (BS or BA) required. 

• 3+ years of experience as a Technical Writer with a focus on installation manuals or hardware documentation.

• Strong ability to translate technical concepts into clear, structured, and visual guides.

• Proficiency in document authoring tools and software, such as Adobe  Indesign, Confluence, Microsoft Word, Adobe Acrobat, and version control systems (e.g., Git).Experience working with engineering teams, field technicians, or manufacturing environments.

• Strong attention to detail, ability to manage multiple projects, and meet deadlines.

• Excellent writing, editing, and formatting skills with a focus on usability and clarity.

• Familiarity with version control systems and documentation repositories.