Veterinary Software Corporate & Strategic Account Manager

This role will be supporting our two primary software's in EMEA, Animana and ezyVet.

Within IDEXX we are a part of the IDEXX Veterinary Software portfolio. With a focus on software solutions, we are dedicated to enhancing the health and well-being of pets, people, and livestock around the world. Through the power of the cloud, our solutions simplify the flow of information across any practice and link vets to what they need when they need it. Patient data. Client communications. Business insights. All at their fingertips.

Our journey is solving veterinary practices’ most pressing needs by focusing on innovation to drive meaningful improvements in animal health.

A bit more about the role, you will:

• Serve as primary managing contact for assigned Corporate and Strategic (large independent) accounts.

• Lead the Account Management Team to develop, support, strengthen and grow existing customers, with focus on Corporate and strategic accounts.

• Responsible for proposal, negotiations, and contract management,

• Manage and conduct periodic business reviews with Corporate accounts. Manage customer expectations and monitor performance against customer goals.

• Manage Corporate customer relationships by serving as customer product/process interface, providing information and solutions to questions and problems. Address customer specific requests and specifications and ensure delivery of customer expectations. Immediately address customer escalation issues for corporate account critical care issues.

• Partner cross-functionally across IDEXX Organization to facilitate and coordinate business, sales, and technical assistance in support of the Corporate Account business plans and programs. Schedule and facilitate visits and presentations as needed.

• Communicate and manage effective implementation of all price increases, contract renewals and incentive rebate payments of Corporate Accounts.

• Act as project / implementation lead for Corporate Accounts. Manage tasks and timelines across all functions, ensuring activities are completed to meet time, cost, quality and customer expectations.

• Responsible for handling sales requests and incoming business from independent accounts

• Support the Product Management Team in negotiating 3rd party partnership contracts as needed.

So what are we looking for?

• Must have had experience managing direct reports

• Account Management experience

• Experience working with corporate and enterprise clients

• A relationship builder

• Data driven and analytical

What you can expect from us:

• Opportunity for annual bonuses

• Medical Insurance

• Cycle to work scheme

• Work from home and wellbeing stipends

• 10% pension contribution

Why IDEXX

We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

Let’s pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

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