VP – Resiliency Improvements

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge is hiring!  We’re seeking a Vice President of Resiliency.  You will lead the identification and analysis of root causes for high-severity incidents and failed changes, producing executive reports for senior management and clients. This role develops and tracks resilience improvement actions, coordinates architectural assessments, and maintains a risk register for unresolved items. The VP collaborates with cross-functional teams to drive process improvements and ensure efficient resolution and prevention of incidents, strengthening the organization’s overall stability and operational resilience.

We are made up of high-performing teams that meet in person to learn and collaborate as needed.   This role is considered hybrid, which means you’ll be assigned to a Broadridge office and expected to be in the office 2x a week

Responsibilities:

• Correctly identify the root cause, technical severity of high-severity incidents and validate with the stakeholders of the incident.  Identify if the incident was caused by a failed change and/or if the incident was caused by the actions (or inaction) of Broadridge associates.

• Produce and publish Executive Root Cause Analysis (eRCAs) for high-profile incidents for senior management and client relations.

• Correctly identify the root cause, technical severity of failed changes and validate with the stakeholders of the failed changes.

• Work with GCIS Tower Leads and Global Engineering CTOs to identify and perform Architectural Assessments on key and/or problematic applications or technologies.

• Identify, design, and track corrective, preventative, and proactive Resiliency Improvements Action Items based on Incidents, Failed Changes, and Architectural Assessments and ensure these Action Items are assigned to the correct technology teams. 

• Follow the assigned technology team’s prioritization, SDLC and/or project management processes to ensure the successful completion of the Action Items.   Build and submit Business Cases for Action Items that require additional function.  

• Maintain an Accepted Risk Register for Action Items that cannot or will not be implemented due business or technical limitations.

• Propose process improvements that would increase the automation and efficiency of Resiliency Improvements.

• Work closely with GCIS Tower Leads, SREs, Global Engineering, Incident Management, Change Management, Client Services, Service Delivery organizations to optimize processes and communications.

• May perform other duties/responsibilities as needed or assigned.

Qualifications

• Minimum 5 to 10 years’ experience in a similar role and 15+ years of experience with commercial software in roles such as Application Development, DevOps, Site Reliability Engineering, Incident Management or Problem Management.

• Demonstrated aptitude for troubleshooting computer operations at both a software and infrastructure level, including hardware, networking, operating systems (e.g.: Unix, Windows), databases (e.g.: Oracle, MS SQL Server, PostgreSQL), middleware (e.g.: WebSphere, JBoss, ngnix), and custom built software (e.g.: Java, .NET).

• Solid analytical skills, especially in area of diagnosing issues and problems in computer systems and designing solutions to remediate and prevent recurrence.

• Ability to prioritize action items based on business importance with a continuous focus on aligning technical roadmap with the immediate and long-term Technology strategy.

• Experience designing, optimizing and automating business processes by working with various different stakeholders to provide transparency and efficiency to the process creating and track Resiliency Improvements.

• A passion for operational excellence, resiliency and robustness of computer environments.

• Strong written and communications skills for collaboration with various teams and upper management

• Strong and compassionate leader, able to manage and mentor a team of Problem Management professionals to grow and stretch their abilities. 

• Ability to work under pressure and be highly adaptable

• Bachelor’s degree in computer science, engineering or related field or equivalent experience

Compensation Range: The salary range for this position is between $180,000 - $220,000. Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.
Bonus Eligibility: Bonus Eligible
Benefits Information: Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.

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We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.

US applicants: Click here to view the EEOC "Know Your Rights" poster.

Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws. 

If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to [email protected].