Client Host

Job Description

We’re looking for a confident, professional, and people focused Client Host to take ownership of a fast paced reception area supporting 54 meeting rooms across two busy desks. If you thrive in a dynamic environment and love being the face of an organisation, this role puts you right at the centre of the action.

What You’ll Do

• Act as the first point of contact for all clients and visitors, delivering an exceptional front of house experience.
• Keep day to day operations running smoothly through efficient administrative support.
• Maintain accurate records, databases, and both digital and physical filing systems.
• Coordinate schedules, bookings, and operational calendars with precision.
• Prepare key operational documents including reports, schedules, checklists, and logs.
• Liaise with internal teams, suppliers, contractors, Hospitality, IT, and AV to ensure seamless service delivery.
• Uphold and follow operational procedures and systems consistently.
• Track operational issues and escalate concerns to management when needed.
• Support on the day operations for events, activities, and high profile visits.
• Contribute ideas and feedback to continuously improve workflows and operational processes.

Hours:  40 hours per week, shifts between 7.30am and 6pm from Mon-Fri, regular evening cover is required for events.
Salary: £34,000

Qualifications

Essential Experience & Skills

• Previous experience in an administrative, office support, coordinator, or client facing role, ideally within a corporate or high end environment.
• Proven ability to manage diaries, schedules, bookings, and high volume enquiries.
• Confident handling correspondence, phone calls, and email communications with professionalism.
• Strong track record of maintaining accurate records, databases, and filing systems (digital and physical).
• Experience preparing documents, reports, and basic financial or operational paperwork.
• Skilled in liaising with internal teams, clients, suppliers, and external stakeholders.
• Comfortable working in a fast paced, deadline driven environment with shifting priorities.
• Familiarity with standard office systems, procedures, and front of house protocols.
• Excellent written and verbal communication skills with a polished, professional manner.
• Strong organisational and time management abilities, with confidence multitasking under pressure.
• Ability to work independently while also contributing effectively within a team.
• High level of customer service awareness and a warm, polished front of house presence.

Highly Desirable

• Experience managing a busy reception area or coordinating multiple meeting rooms.
• Confidence using booking systems such as Condeco or Outlook calendars.
• Strong working knowledge of Microsoft Office, particularly Word, Excel, and Outlook.
• Additional qualifications in hospitality, business administration, or a related field.

Additional Information

What's in it for you?

• Free On-site Gym
• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.