Full-Time
Salesforce Commercial Servicing & Onboarding Tech Lead
Updated on 9/9/2026
KeyBank
1,001-5,000 employees
Provides banking, loans, and financial services
Compensation Overview
$96k - $181k/yr
No H1B Sponsorship
Remote in USA + 1 more
More locations: Brooklyn, OH, USA
Hybrid
Two days in the office per week are required in Brooklyn, Ohio.
Bachelor's
 IT Operations (1) |
|---|
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- A bachelor's degree in Computer Science or equivalent practical experience is required.
- At least 7 years of overall IT experience is required.
- At least 5 years of hands-on Salesforce platform experience, with strong emphasis on Service Cloud, is required.
- The candidate must be able to lead technical teams and drive engineering outcomes independently.
- Strong technical design and architecture skills for complex Salesforce implementations are required.
- Experience with Salesforce configuration and custom development, including Apex, Lightning Web Components, Flows, APIs, and AI-assisted build, is required.
- Experience with Agile delivery methodologies and full software development life cycle ownership is required.
- Strong communication skills and the ability to partner effectively with business and technical stakeholders are required.
- The candidate must be able to translate business requirements into scalable, maintainable technical solutions.
- Provide hands-on technical leadership for Commercial onboarding and servicing delivery squads.
- Own technical design, architecture, code quality, solution delivery, technical decision-making, and technical risk management for Salesforce solutions.
- Lead technical discussions, design reviews, technical grooming, delivery planning, and proof-of-concept efforts.
- Drive hands-on development for complex features and technical challenges.
- Ensure adherence to Salesforce best practices, coding standards, platform governance, and enterprise standards.
- Design and deliver Salesforce Service Cloud solutions for Commercial onboarding and servicing workflows, including case management, omni-channel routing, knowledge management, and service console capabilities.
- Design and deliver client-facing and employee-facing experiences using Salesforce Experience Cloud.
- Support integration design and data synchronization with upstream and downstream enterprise systems.
- Build expertise in Commercial Banking onboarding and servicing business processes.
- Partner with business stakeholders, operations leaders, product owners, enterprise architecture, data, security, and risk partners to align delivery with business outcomes and ensure compliant, scalable solutions.
- Communicate technical concepts to non-technical audiences.
- Manage technical dependencies and coordinate with integration, infrastructure, and vendor teams.
- Provide day-to-day technical leadership and mentorship to delivery squad engineers.
- Support onboarding and skills development for new team members.
- Partner with product and architecture teams to design solutions using Salesforce AI capabilities, including Agentforce and Data Cloud/Data 360.
- Identify opportunities to improve efficiency, user experience, and operational outcomes through platform innovation.
- Support responsible AI adoption aligned with enterprise governance and Model Risk frameworks.
- Stay current with Salesforce platform releases, features, and emerging capabilities.
- Salesforce certifications, including Platform Developer I and/or II, Service Cloud Consultant, Administrator, and AI-related certifications such as AI Specialist or Einstein Analytics.
- Experience designing and implementing Salesforce Experience Cloud (Communities).
- Experience supporting Financial Services or Commercial Banking platforms.
- Knowledge of Salesforce AI capabilities, including Agentforce, Data Cloud, and Einstein AI, with willingness to learn and enable them.
- Experience with integration platforms, APIs, and enterprise data architecture.
- Familiarity with DevOps tools and release management practices, including CI/CD, version control, and deployment automation.
- Prior mentorship, coaching, or informal team leadership experience.
KeyBank provides a full range of banking services for individuals, small businesses, and commercial clients across the United States. It offers checking and savings accounts, credit cards, mortgages, loans, and other financial products. Customers use these products by making deposits, borrowing money, or using credit in everyday life; the bank earns interest on loans, fees for services, and commissions on products. KeyBank differs from many rivals by offering a wide geographic footprint and a focus on tailored financial solutions plus tools to improve financial wellness, such as budgeting resources and planning guidance. Its goal is to help clients reach financial milestones—like buying a home, paying down debt, or saving for the future—through a comprehensive set of services.
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
Massachusetts
Founded
1824
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Simplify's Take
What believers are saying
- Q2 2026 C&I loans rose $2.1 billion sequentially, signaling strong lending demand.
- Investment banking pipelines, commercial payments, and wealth all grew in first-half 2026.
- Chris Doll joined August 31, 2026, sharpening strategy execution ahead of Clearwater closing.
What critics are saying
- Key Bank’s August 2026 South Bend lawsuit alleges customer poaching and confidential-data misuse.
- July 2026 NII missed estimates; net interest margin still trails larger regional banks.
- Branch consolidations in California and elsewhere erode local deposits before digital replacements arrive.
What makes KeyBank unique
- KeyBanc Capital Markets paired with 950 branches serves middle-market clients nationwide.
- KeyCorp’s July 2026 Clearwater UK deal expands advisory reach into Western Europe.
- Commercial banking plus wealth management created $74 billion AUM and cross-sell depth.
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Benefits
Medical, dental, & vision
Wellness Programs
Fitness Reimbursement
Alternative Work Schedules
PTO
Parental Leave
401(k) Savings Plan
Discounted Stock Purchase Plan
Tuition Reimbursement
Growth & Insights and Company News
6 month growth
↓ -2%1 year growth
↓ -2%2 year growth
↓ -2%KeyCorp reported second-quarter revenues of $1.96 billion, up 6.7% year-on-year, meeting analyst expectations. However, the regional bank missed net interest income estimates. The market reacted negatively, with shares falling 6.6% following the results to trade at $21.78. The 94 regional banks tracked reported mixed second-quarter results. As a group, revenues were in line with analyst consensus estimates. Regional bank stocks have declined on average 1.7% since their latest earnings announcements. OFG Bancorp emerged as the best performer, reporting revenues of $190.3 million, up 4.4% year-on-year and beating expectations by 3.9%. The Puerto Rico-focused bank beat both earnings per share and net interest income estimates. Its shares rose 5.4% post-results to $52.71. Regional banks face challenges from fintech competition, deposit outflows, and commercial real estate exposure.
KeyCorp has appointed Chris Doll as Chief Strategy Officer and Deputy Chief Financial Officer, effective 31 August 2026. Doll joins from City National Bank, a Royal Bank of Canada subsidiary, where he served as Executive Vice President and CFO. He previously held leadership positions at Fifth Third Bancorp, Omnicare, and First Financial Bancorp. In his new role, Doll will lead KeyCorp's corporate strategy team and serve on the finance leadership team and executive council, reporting to CFO Clark Khayat. KeyCorp is headquartered in Cleveland, Ohio, with approximately $191 billion in assets as of 30 June 2026. The bank operates around 950 branches across 15 states.
Bond Street Investment Trust has increased its revolving credit facility by $200 million, bringing total commitments to $300 million. JPMorgan Chase led the expansion as administrative agent and sole bookrunner, with BMO Capital Markets and KeyBanc Capital Markets serving as joint lead arrangers. KeyBank National Association, BMO Bank and Banco Santander joined the facility, expanding the bank group to five institutions. The upsize utilises the accordion feature of Bond Street's credit agreement, which permits commitments up to $600 million. Since securing a $300 million equity commitment from Conversant Capital in August 2025, the Charleston-based REIT has acquired 17 centres, expanding its portfolio to nearly 1,000,000 square feet. The firm has entered Phoenix, Dallas and Midwestern markets whilst maintaining its Southeast presence.
/PRNewswire/ -- Swift Current Energy (Swift Current) today announced it has closed a $750 million corporate credit facility, with an accordion option to...
Radiant Logistics has completed an amended and restated $200 million secured revolving credit facility, refinancing its existing facility that was due to mature in August 2027. The new facility extends the maturity to 2031 and features improved terms, including lower interest rates and an expanded accordion feature increased from $75 million to $100 million. The facility will be used to fund acquisitions, capital expenditures, and potentially share buybacks. Borrowings accrue interest at SOFR plus 137.5 to 212.5 basis points, reduced from previous pricing. Bank of America serves as administrative agent, with Bank of Montreal and PNC Bank acting as co-syndication agents. As of 31 March 2026, the company had $25 million drawn on the previous facility and $39.6 million cash on hand, resulting in no net debt.