See yourself at Twilio

Join the team as Twilio’s next Junior Telecom Regulatory Compliance Counsel

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we’re headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We’re on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to enable Twilio to expand its Telco Regulatory Compliance team.  The team sits within the Commercial Legal Team, which includes product counseling and carrier relations legal support, amongst other responsibilities, to help support the Communications Business Unit. You are the right person for the role if you like the challenge of supporting a fast growing company that is innovating in the world of communications.  You will support Twilio in understanding and fulfilling its telecommunications regulatory  compliance obligations in various countries around the world. The ideal candidate for this role is someone who not only understands telecommunications regulations and landscape, but also understands the practical obstacles of implementing compliance in a complex technological ecosystem,  has experience working cross-functionally to overcome those obstacles, and enjoys the challenge of it all.

Responsibilities

In this role, you’ll:

• Serve as a trusted partner, and provide strategic, actionable guidance and legal advice, to senior colleagues in the team and leadership and cross-functional stakeholders on relevant legal and regulatory aspects of the business.
• Oversee and ensure compliance with telecom regulations, rules and industry standards including providing legal advice to product and operations teams.
• Respond promptly to legal requests and questions from the business and other stakeholders, including at the executive level, summarizing, and communicating regulatory requirements in a clear, concise, succinct and business friendly way.
• Collaborate with the compliance function, policy and other legal colleagues on regulatory engagement strategy.
• Lead or Support internal and external regulatory meetings.
• Advise and support business unit leadership on the development, maintenance, and documentation of regulatory reporting requirements.
• Manage responses to regulatory communications, enforcement actions, and other government inquiries and consultations.
• Advise, influence, and coordinate the development of company views on telecommunications regulatory matters in conjunction with policy colleagues.
• Advise the business in market access and licensing activities.
• Identify key regulatory risks and opportunities and champion informed risk taking and innovation.
• Provide end-to-end analysis and support to ensure compliance in the countries where Twilio offers or intends to offer services.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences in other regulated industries to also apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required: 

• 2--5+ years of post-qualification legal experience in telecommunications law and regulation (or, 2--5+ years of post-qualification legal experience in law or regulation from another highly regulated industry).
• Qualified to practice in an EU jurisdiction, the UK, or another common law jurisdiction (assuming a training period of 2 years) (common law jurisdiction preferred).
• In-house, government or law firm experience advising on telecommunications law and regulation (or law and regulation from another highly regulated industry)  and  the development of compliance strategies, governance, and frameworks, ideally across multiple jurisdictions.
• Experience developing, evaluating, and maintaining programs that ensure regulated products and services comply with laws, regulations and industry standards.
• Experience managing and driving the completion of compliance projects and partnering effectively with cross-functional teams (both across the legal department and in the Business Unit).
• Excellent written and verbal communication, time management, problem solving, investigative skills, attention to detail, and  proven ability to work independently and be action-oriented.
• Demonstrated ability to work in a collaborative, fast-paced environment and make sound judgment under tight deadlines.

Desired:

• Deep understanding and experience of telecom law practice and principles. 
• Direct experience working with technology companies.  
• The ability to understand complex technical issues. 
• Direct experience managing responses to regulatory communications, enforcement actions, and other regulatory inquiries and consultations.

Location

This role will be remote and based in the United Kingdom or Ireland.  Candidates in these locations will need to demonstrate flexibility in handling out-of-hours work to accommodate collaboration with US and APAC colleagues. 

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn’t what you’re looking for, please consider other open positions.