Full-Time

Sr Client Partner

Confirmed live in the last 24 hours

Zuora

Zuora

1,001-5,000 employees

Subscription management platform for businesses

Consulting
Enterprise Software

Compensation Overview

$144.7k - $217.1kAnnually

Senior

Remote in USA

Category
Business Development
Business & Strategy
Required Skills
SCRUM
Requirements
  • At least 8-10+ years of experience leading services sales, delivery and customer relations, including program management experience (SCRUM, PMI, is a plus)
  • Deep business knowledge, especially in Order-to-Cash/Order-to-Revenue business processes. MBA / advanced accounting degree or experience preferred
  • In-depth knowledge and experience implementing SaaS Enterprise software applications such as ERP, CRM, accounting systems and/or provisioning systems as well as managing subcontractors and service partners
  • Proven experience in mapping customers’ business initiatives and requirements to business applications solutions
  • Business-savvy, with experience of building, maintaining and nurturing stakeholder relationships with customers, partners and Zuora internal stakeholders (e.g. Sales), including churn management
  • Proficient in presenting technical concepts effectively to diverse stakeholder groups and to engage effectively with senior executives of large enterprises on both technical and business topics
  • Ability to manage multiple (3-5) engagements concurrently and effectively manage scope change within a project or program
  • Ability to be flexible, action oriented and operate effectively in ambiguity
  • Experience working with cross-functional and geographically dispersed teams and customer base with travel up to 40% of the time
Responsibilities
  • Develop high value trusted relationships with executives at our customers and partners throughout their lifecycle to ensure Zuora meets our customers’ business objectives
  • Support a handful of Account Executives and work in collaboration with the delivery managers, solution architects and the Global Services COE professionals to propose, present and sell Zuora’s implementations
  • Qualify service opportunities, implementation scoping, timeline and level of effort estimations, draft statements of work, and own the P&L of our services engagements in your portfolio
  • Drive customers’ business initiatives and optimize their processes aligned with Zuora’s technology to drive the growth and expansion of customer's’ business and the resulting growth of Zuora’s footprint and volume of business
  • Manage both the day-to-day operational and long term strategic business relationship with Zuora’s key strategic customers, ensuring Zuora is viewed as and remains a strategic technology and business partner
  • Establish governance and create close alignment between System Integrators and Zuora on service relevant topics
  • Cultivate key customers as Zuora advocates in the Zuora Community and Subscription Economy
  • Manage customer escalations and proactively communicate upcoming product changes and enhancements
  • Become an expert in subscription billing & revenue, trained on Zuora’s market leading product and approach to the Journey to Usership

Zuora provides a platform for managing subscription-based businesses throughout their entire lifecycle. This includes tools for customer acquisition, billing, payments, financial reporting, and relationship management. The platform is designed to help companies transition to and optimize subscription services, making it easier for them to scale and adapt to market changes. Key products like Zuora Billing and Zuora RevPro assist businesses in managing recurring revenue and navigating subscription billing complexities. Zuora differentiates itself by focusing specifically on the subscription economy and offering a comprehensive suite of solutions that automate financial operations, which helps reduce costs and improve efficiency. The goal of Zuora is to empower businesses to achieve sustainable growth and operational efficiency in a subscription-driven market.

Company Stage

IPO

Total Funding

$235.9M

Headquarters

Redwood City, California

Founded

2007

Growth & Insights
Headcount

6 month growth

-1%

1 year growth

-5%

2 year growth

-2%
Simplify Jobs

Simplify's Take

What believers are saying

  • Zuora's acquisition of AI solutions like Sub(x) and Togai enhances its technological capabilities, potentially boosting customer acquisition and retention.
  • The partnership with Ebanx opens up new markets in Latin America and Africa, providing significant growth opportunities in rapidly expanding digital economies.
  • Zuora's collaboration with major clients like Ubisoft demonstrates its ability to scale and support high-demand subscription services, reflecting strong market validation.

What critics are saying

  • The integration of acquisitions like Sub(x) and Togai may face challenges, potentially impacting short-term profitability and operational efficiency.
  • The competitive landscape in the subscription management space is intense, with numerous players vying for market share, which could pressure Zuora's growth and margins.

What makes Zuora unique

  • Zuora's comprehensive platform uniquely manages the entire lifecycle of subscription-based businesses, from customer acquisition to financial reporting, unlike competitors who may focus on specific segments.
  • The company's focus on subscription management solutions, such as Zuora Billing and Zuora RevPro, provides specialized tools for recurring revenue and revenue recognition, setting it apart from general SaaS providers.
  • Zuora's strategic partnerships, like the one with Ebanx, enhance its global reach by enabling local payment methods in emerging markets, a significant advantage over competitors with limited regional capabilities.

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