Full-Time

Sr Client Partner

Confirmed live in the last 24 hours

Zuora

Zuora

1,001-5,000 employees

Subscription management platform for businesses

Enterprise Software
Fintech

Compensation Overview

$144.7k - $217.1kAnnually

+ Bonus + Variable Compensation + Equity

Senior, Expert

Remote in USA

Category
Strategy Development
Business Development
Business & Strategy
Required Skills
SCRUM
Requirements
  • At least 8-10+ years of experience leading services sales, delivery and customer relations, including program management experience (SCRUM, PMI, is a plus)
  • Deep business knowledge, especially in Order-to-Cash/Order-to-Revenue business processes. MBA / advanced accounting degree or experience preferred
  • In-depth knowledge and experience implementing SaaS Enterprise software applications such as ERP, CRM, accounting systems and/or provisioning systems as well as managing subcontractors and service partners
  • Proven experience in mapping customers’ business initiatives and requirements to business applications solutions
  • Business-savvy, with experience of building, maintaining and nurturing stakeholder relationships with customers, partners and Zuora internal stakeholders (e.g. Sales), including churn management
  • Proficient in presenting technical concepts effectively to diverse stakeholder groups and to engage effectively with senior executives of large enterprises on both technical and business topics
  • Ability to manage multiple (3-5) engagements concurrently and effectively manage scope change within a project or program
  • Ability to be flexible, action oriented and operate effectively in ambiguity
  • Experience working with cross-functional and geographically dispersed teams and customer base with travel up to 40% of the time
Responsibilities
  • Develop high value trusted relationships with executives at our customers and partners throughout their lifecycle to ensure Zuora meets our customers’ business objectives
  • Support a handful of Account Executives and work in collaboration with the delivery managers, solution architects and the Global Services COE professionals to propose, present and sell Zuora’s implementations
  • Qualify service opportunities, implementation scoping, timeline and level of effort estimations, draft statements of work, and own the P&L of our services engagements in your portfolio
  • Drive customers’ business initiatives and optimize their processes aligned with Zuora’s technology to drive the growth and expansion of customer's’ business and the resulting growth of Zuora’s footprint and volume of business
  • Manage both the day-to-day operational and long term strategic business relationship with Zuora’s key strategic customers, ensuring Zuora is viewed as and remains a strategic technology and business partner
  • Establish governance and create close alignment between System Integrators and Zuora on service relevant topics
  • Cultivate key customers as Zuora advocates in the Zuora Community and Subscription Economy
  • Manage customer escalations and proactively communicate upcoming product changes and enhancements
  • Become an expert in subscription billing & revenue, trained on Zuora’s market leading product and approach to the Journey to Usership

Zuora provides a platform for managing subscription-based businesses, covering the entire lifecycle from customer acquisition to billing and financial reporting. Its main products, Zuora Billing and Zuora RevPro, help companies automate their recurring revenue processes and handle the complexities of subscription billing. Unlike many competitors, Zuora focuses specifically on the subscription economy, catering to a wide range of clients from Fortune 100 companies to smaller enterprises across various industries. The goal of Zuora is to enable businesses to efficiently transition to and thrive in a subscription model, ensuring they can scale and adapt to market changes.

Company Stage

IPO

Total Funding

$235.9M

Headquarters

Redwood City, California

Founded

2007

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-3%

2 year growth

-2%
Simplify Jobs

Simplify's Take

What believers are saying

  • Zuora's acquisition of Sub(x) enhances AI-driven customer insights to reduce churn.
  • The new data center in Japan improves service delivery in the Asia-Pacific region.
  • Recognition by MGI Research highlights Zuora's competitive edge in automated revenue management.

What critics are saying

  • Legal challenges from the buyout investigation could harm Zuora's reputation.
  • The acquisition by Silver Lake may disrupt operations or alienate customers.
  • Hidden costs of customer churn could impact Zuora's financial stability.

What makes Zuora unique

  • Zuora offers a comprehensive platform for managing subscription-based business lifecycles.
  • The company provides solutions for billing, payments, and financial reporting in the SaaS market.
  • Zuora serves diverse industries, including technology, media, and telecommunications.

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