Full-Time

IT Security and Systems Administrator

Posted on 5/7/2024

EliseAI

EliseAI

51-200 employees

AI-driven property management communication platform

AI & Machine Learning
Real Estate

Mid

New York, NY, USA

Required Skills
Communications
Management
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Proven experience in IT security, systems administration, and network management.
  • Excellent communication skills and the ability to collaborate effectively with cross-functional teams.
  • Strong interpersonal, problem-solving skills and attention to detail.
  • Proficiency in device management platforms such as JAMF and Hexnode.
  • Demonstrated experience in administering and configuring Single Sign-On (SSO) solutions such as Okta, Rippling, and Google, including user provisioning, authentication policies, and integration with various applications and systems.
  • Familiarity with access control systems, Zoom Rooms management, and inventory tracking software.
  • Experience with compliance frameworks such as SOC2 and a commitment to maintaining compliance standards.
  • Strong knowledge of cybersecurity best practices, including threat detection and incident response.
  • Relevant certifications (e.g., CISSP, CompTIA Security+, JAMF Certified Administrator) are a plus.
Responsibilities
  • Provide timely and proficient ad hoc technical support to employees, resolving inquiries related to technology issues, including software, hardware, network connectivity, tools and systems.
  • Assist with technical support for conference room and meetings/conferences as needed
  • Implement and manage robust cybersecurity measures to protect company assets from external threats, including phishing attacks and malware.
  • Conduct regular security audits and vulnerability assessments to identify and address potential weaknesses in our systems.
  • Administer and maintain SSO solutions to streamline user authentication processes across various platforms and applications.
  • Handle user provisioning and deprovisioning efficiently to ensure access control and data security.
  • Oversee the management of company devices (laptops, mobile devices, etc.) using JAMF and Hexnode, ensuring compliance with company policies and security standards.
  • Deploy software updates, patches, and security configurations to devices as needed.
  • Manage access control systems and protocols to regulate user access to sensitive information and resources.
  • Implement and enforce access control policies to safeguard company data.
  • Maintain accurate records of company-owned equipment, including laptops, mobile devices, and peripherals.
  • Coordinate procurement and asset tracking processes to ensure efficient inventory management.
  • Maintain office dashboards tailored to the specific needs of different departments, providing real-time insights into relevant metrics and key performance indicators (KPIs).
  • Work closely with internal teams and external auditors to achieve and maintain Vanta and SOC2 compliance.
  • Implement necessary controls and procedures to address compliance requirements effectively.
  • Prepare and configure laptops for new employees, ensuring they have the necessary software, security settings, and access permissions.
  • Provide training and support to new employees on IT policies and procedures.
  • Cultivate and maintain positive relationships with vendors, including internet providers and other IT service providers.
  • Negotiate contracts, oversee service agreements, and resolve any issues or escalations with vendors in a timely manner.

EliseAI provides an all-in-one AI platform for property management, utilizing machine learning to automate communication through email, text, chat, and phone calls. The technology integrates with existing systems, handles prospect inquiries, schedules appointments, and offers customizable responses, ultimately increasing operational efficiencies for businesses in the housing industry.

Company Stage

Series C

Total Funding

$90.8M

Headquarters

New York, New York

Founded

2017

Growth & Insights
Headcount

6 month growth

21%

1 year growth

46%

2 year growth

87%