NOC Voice Engineer
Posted on 2/18/2023

1,001-5,000 employees

Global enterprise communications platform
Company Overview
Bandwidth’s mission is to develop and deliver the power to communicate with their universal communications platform. The company provides a cloud-ready voice, messaging, and emergency service connectivity for enterprises that simplifies how businesses deliver integrated global experiences.
Raleigh, NC, USA
Experience Level
  • 2 - 5 years working in a network operations environment
  • Deep understanding of SIP and VoIP Networks
  • Experience with Linux at the command line level
  • Possess excellent technical problem-solving skills and attention to detail
  • Strongly self-motivated to overcome challenges and identify new opportunities for process improvement
  • Ability to script or code in any language to automate manual processes
  • Highly driven to constantly improve skills and gain new knowledge
  • Troubleshoot Voice Network issues at the call, device and log level
  • Create documentation outlining the technical design of Bandwidth products
  • Establish best practices for alerting and troubleshooting network events for the NOC team
  • Providing training and mentoring for internal team members on new procedures
  • Serve as an on-call escalation point for high visibility core voice network issues
  • Develop procedures and automations to repair and upgrade systems and equipment
  • Perform network repair and after-hours maintenance activity
Desired Qualifications
  • 4 year Technical degree or equivalent experience working in technical environment
  • Experience with Ribbon equipment
  • Possess Industry certifications
  • Scripting abilities