Who We Are:

At Bandwidth, your music matters when you are part of the BAND.  We celebrate differences and encourage BANDmates to be their authentic selves.  #jointheband

What We Are Looking For:

As a NOC Voice Engineer, you will be an instrumental part of Bandwidth.com’s Network Operations Center (NOC). The ideal candidate will provision, troubleshoot and maintain the various equipment, applications and tools that support Bandwidth.com’s voice network infrastructure. This is a role that requires individuals to be versatile in their skill-sets: strong capabilities in VoIP is a must, but also having an understanding from IP networking to linux - all while working in a complex troubleshooting environment. 

What You’ll Do:

• Troubleshoot Voice Network issues at the call, device and log level 
• Create documentation outlining the technical design of Bandwidth products 
• Establish best practices for alerting and troubleshooting network events for the NOC team
• Providing training and mentoring for internal team members on new procedures 
• Serve as an on-call escalation point for high visibility core voice network issues 
• Develop procedures and automations to repair and upgrade systems and equipment
• Perform network repair and after-hours maintenance activity

What You Need:

• 2 - 5 years working in a network operations environment 
• Deep understanding of SIP and VoIP Networks 
• Experience with Linux at the command line level 
• Possess excellent technical problem-solving skills and attention to detail 
• Strongly self-motivated to overcome challenges and identify new opportunities for process improvement
• Ability to script or code in any language to automate manual processes
• Highly driven to constantly improve skills and gain new knowledge

Bonus Points:

• 4 year Technical degree or equivalent experience working in technical environment 
• Experience with Ribbon equipment
• Possess Industry certifications
• Scripting abilities

The Whole Person Promise: