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Customer Support Specialist
Klara
Posted on 8/6/2022
INACTIVE
Locations
United States
Experience Level
Entry
Junior
Mid
Senior
Expert
Requirements
  • Have 3+ years of experience in a support role
  • Have a basic knowledge of web technologies, including APIs, SAML, and SFTP integrations
  • Have an aptitude for digesting and communicating technical concepts across audiences of varying technical ability
  • Excel at identifying problems, discovering root causes, and working quickly to find long-term solutions
  • Communicate with a professional, upbeat, and friendly tone
  • Prioritize well, especially while under pressure
  • Appreciate being able to work autonomously
Responsibilities
  • Function as a subject matter expert on Klara's software products
  • Coordinate across departments to provide support through all stages of the customer's journey
  • Execute an exceptional customer support experience- including responding quickly to questions (via email and online chat) and following up on reported issues
  • Investigate bugs and file tickets with our Engineering team when appropriate
  • Collect customer feedback and advocate customer needs cross-functionally
  • Identify patterns in support interactions; then take appropriate action to address these patterns
  • Help out with various Customer Success projects as needed
Modernizing Medicine
Company Overview
Modernizing Medicine's EMA is an electronic medical record (EMR) software application.