Full-Time
Computer Service Engineer
Confirmed live in the last 24 hours
By Light Professional IT Services
501-1,000 employees
No salary listed
Mid
Patrick Space Force Base, FL, USA
The job is located at Patrick Space Force Base, which is part of the Eastern Western Operational Communications Services (EWOCS) contract.
US Top Secret Clearance Required
- High School plus advanced training, and 3 - 4 yrs. of experience.
- Must have a current DISA IAT level II baseline certification (CompTIA Security+ CE or equivalent)
- The Customer Service Engineer Associate instructs customers in equipment operation; provides technical assistance; checks equipment remotely for malfunctions.
- Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software over the phone.
- Analyzes and evaluates products and related performance.
- Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time.
- Installs, upgrades and removes products ensuring coordinative engineering field change.
- Completes system programming and optimization as part of the installation process.
- Performs routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components.
- Provides on-site end-user training on system operation, maintenance and limited troubleshooting.
- Maintains effective customer communications and relations.
- Under general supervision the Customer Service Engineer Associate shall: Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practices. Work is checked since errors may cause delay or expense. May assist and train less experienced personnel.
- Familiar with Air Force BMC Remedy trouble ticket system, Cyberspace Infrastructure Planning System (CIPS), and Integrated Data Maintenance System (IMDS)
- Course Completion certification for Microsoft Windows 10
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
McLean, Virginia
Founded
2002
Simplify's Take
What believers are saying
- Increased demand for cybersecurity services benefits By Light's federal agency contracts.
- Growing interest in virtual reality training aligns with By Light's Veraxx acquisition.
- U.S. government IT modernization initiatives could lead to more contracts for By Light.
What critics are saying
- Increased competition from AI-focused IT companies threatens By Light's market share.
- Rapid technological changes in simulation require significant R&D investment from By Light.
- Potential government contract delays due to political factors could impact By Light's revenue.
What makes By Light Professional IT Services unique
- By Light specializes in IT, training, and simulation for federal and commercial clients.
- The acquisition of Veraxx enhances By Light's flight simulation training capabilities.
- By Light's Capability Maturity Model Integration Level 3 demonstrates commitment to quality and improvement.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Wellness Program
401(k) Company Match
Disability Insurance
Life Insurance
Professional Development Budget
Paid Holidays
Paid Vacation
Paid Sick Leave
Bereavement Leave
Generous Leave Policy
Company News
By Light Professional IT Services LLC (“By Light”), a systems integrator providing reliable, cost-effective IT, leading edge training & simulation
By Light is a provider of IT, training and simulation platforms and cyberspace operations to federal and commercial clients.
By Light Professional IT Services looks to expand its product portfolio with its recent acquisition of Veraxx Engineering, a Chantilly, Virginia-based provider of flight simulation training platforms and exercises.
By Light Professional IT Services has received a five-year, $82 million contract from the Department of Veterans Affairs to continue supporting the development and expansion of its electronic health portal for former military service members.
By Light Professional IT Services has received a Capability Maturity Model Integration for Development appraisal at Level 3 for its efforts in support of customer satisfaction and services as well as continuous process and performance improvement.