Full-Time

Claim Technical Assistant

Posted on 5/9/2026

Arbella

Arbella

1,001-5,000 employees

Regional insurer with community foundation philanthropy

No salary listed

Company Does Not Provide H1B Sponsorship

Quincy, MA, USA

Hybrid

Hybrid role; on-site in Quincy, MA with flexible schedules.

Category
Finance & Banking (1)
Required Skills
Customer Service
Requirements
  • Able to work in a fast paced environment
  • Strong MS Office skills and able to work in an organized manner
  • Good time management skills with strong attention to detail
  • Some office or customer service work experience preferred
  • Strong interest in advancement within the Claim Department
Responsibilities
  • Process loss and expense payments
  • Skilled data entry into multiple claim and related databases systems
  • Request police reports and other investigative material
  • Request appropriate letters and correspondence as directed by the Claim Professional
  • Provide administrative support to Claim Professionals (i.e. printing, filing and copying documents, etc.)
  • Answer routine questions relative to area of responsibility which may include contact with agents, insured(s) or others
  • Keeps supervisor informed verbally and in writing of activities and problems within assigned area of responsibility; refers matters beyond limits of authority and expertise to supervisor for direction

Arbella Insurance Group serves as a regional property and casualty insurer in New England, selling auto and homeowners insurance through a network of independent agents. Its products are standard P&C policies underwritten for individuals and communities in the region, funded by premiums and managed through a local, community-focused model. The company strengthens its market position by committing a portion of its success to philanthropic efforts via the Arbella Insurance Foundation, established in 2005, which has donated more than $45 million to hundreds of nonprofits in the same communities Arbella serves. This foundation-backed approach differentiates Arbella from larger national carriers by emphasizing steady, local stewardship and community reinvestment rather than rapid, nationwide expansion. Arbella’s overarching goal is to support non-profit organizations making a tangible impact in New England communities, sustaining a quiet, long-term commitment to the people it serves.

Company Size

1,001-5,000

Company Stage

Early VC

Total Funding

$80K

Headquarters

Quincy, Massachusetts

Founded

1988

Simplify Jobs

Simplify's Take

What believers are saying

  • One Inc PremiumPay and ClaimsPay integration streamlines payments with Duck Creek.
  • Arbella Foundation donated $2.4M to 500 charities in 2025, strengthening community ties.
  • New England Revolution partnership boosts brand visibility in Massachusetts.

What critics are saying

  • John Donohue retires June 1, 2026; Paul Brady lacks sales expertise.
  • Duck Creek integration disrupts premium collection and claims by Q4 2026.
  • Mutual structure limits capital; national rivals compress margins post-2007 deregulation.

What makes Arbella unique

  • Founded 1988 to fill Kemper's Massachusetts auto insurance void.
  • Largest commercial auto writer in Massachusetts via independent agents.
  • Regional mutual focused solely on New England property-casualty lines.

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Benefits

Health Insurance

Dental Insurance

Flexible Work Hours

Hybrid Work Options

401(k) Retirement Plan

401(k) Company Match

Wellness Program

Gym Membership

Tuition Reimbursement

Company News

Carrier Management
Mar 6th, 2025
CEOs on the Move at Insurify and Arbella

Arbella Insurance Group announced that CEO and Founder John Donohue will be retiring after 24 years as the company's CEO.

Insurance Journal
Mar 6th, 2025
People Moves: Arbella Insurance Group Appoints Brady as Next CEO as Donohue Retires

Arbella Insurance Group, headquartered in Quincy, Massachusetts, named Executive Vice President and Head of Claim Paul Brady as CEO, effective June 1.

Insurance Journal
Feb 23rd, 2024
Arbella Insurance Teams Up With Soccer's New England Revolution

Arbella Insurance teams up with soccer's New England Revolution.

Chicago Food Magazine
Jan 17th, 2024
Arbella Launches Zero Proof Menu

Arbella has launched a brand new lineup of zero proof cocktails.

Franklin Observer
Jun 8th, 2023
Special Olympics Torch Run Makes Stop at Tri-County Voc | Franklin Observer

“Arbella has been a longtime partner with Special Olympics, and we wish all the athlete the best of luck at the games this weekend.”