Data Centre Security Compliance Coordinator

Available locations: Lisbon, Portugal; London, UK; Singapore

About the Role

Cloudflare is looking for a Data Center Security Compliance Coordinator to lead our global Data Center Security Compliance team. This critical role is part of the Infrastructure Operations organization that is responsible for building, scaling, and running Cloudflare’s data center and network infrastructure around the world.  You will play a key role in ensuring the performance, availability, and security of Cloudflare’s network.  In pursuit of the goal to “help build a better Internet,” Cloudflare operates one of the world’s largest and most important cloud networks. Spanning more than 270 cities across the globe, Cloudflare’s network is a key strategic asset and supports all customers and products.

We are looking for a driven, detailed, and organized professional that can help us improve operational excellence working with our large, strategic partners. In this role, you will have the opportunity to blend strategic vision with tactical implementation to drive outcomes. The ideal candidate will have experience working with the Data Center Security Compliance Programs with a focus on improving operational excellence to drive growth and scalability. This is your opportunity to join a growing, fast-paced, and market-leading cloud security company that is poised to be one of the iconic brands of the decade. If you are interested in building your career with a company that is experiencing explosive growth, while being given the responsibility and challenge to have a real impact on our company’s success, then this is the opportunity for you.

Key Responsibilities

• Assist with Portal access where CF employees and contractors need access to various segments in the portals. This includes auditing access, adding/removing users, downloading Compliance certificates such as PCI/ISO/SOC2.
• Assist with audits such as PCI/SOC2/ISO/NIST/FedRAMP. We have audits throughout the year where auditors’ access to data centers is managed, compliance certificates are collected, audit evidence is gathered and communicated to various teams. 
• Assist with Quarterly Access Review, where access to all  data centers are reviewed in detail. User Lists from portals are fetched and compared with ACL to ensure only valid users have right access. 
• Sites without portals are contacted with a standard email and their responses are collected. 
• Audit jira tickets are raised and final reports are created before adding to relevant Wiki pages.
• Assist with managing ACL to ensure a true list of the portal users is maintained at all times. . 
• Create Wiki pages contents & maintain existing pages with updates.
• Assist with physical access to data centers.
• Maintain documentation, database, dashboards and other reporting tasks.
• Assist with daily DCSC Jira tickets for portal access/physical access/ Audits as well as decommissioning tickets. 
• Support compliance and regulatory projects, including implementation of legislation / regulation.
• Provide excellent customer service to the internal business and support teams so that all teams go to Compliance for support in ensuring they carry out their roles in a compliant fashion. 
• Support the relevant compliance managers with advice to the business on licensing and permissions.
• Monitor and implement changes to individual accountability regime requirements (such as UK, Ireland, Singapore and Labuan) including submitting the relevant forms and assigning responsibilities.
• Establish effective working relationships with the Alliance Partners, Cloudflare Sales Leadership and Account Managers, Marketing and Support teams
• Develop a core understanding of the unique business needs of prospects and customers within the Partners’ respective fields of specialty and expertise
• Develop and maintain a strong working knowledge of internal and external processes required for successful management of strategic partners
• Develop and maintain detailed working knowledge of partner’s service offering portfolio and leverage Cloudflare’s strengths to fill partner portfolio gaps and improve partner’s ability to compete
• Own, influence, and orchestrate relationships within the partner Offering teams that can help drive Cloudflare offerings and strategic positioning
• Support deal cycle
• Identify and drive joint offering opportunities and placement of Cloudflare technologies as partner acknowledged standards
• Facilitate ad hoc partner requests (Legal, compliance, GRC, Risk  and Physical security)

Requirements

• A minimum 4 years of relevant professional experience working with technology partners, alliances, or third-party vendors, ideally in the following disciplines: Data center Security Compliance, Access Management, audit administration at a leading high-tech company; offering management
• Technical skills including the ability to understand (1) product roadmaps; (2) market trends and factors; and (3) complex partner requirements.
• Knowledge of Compliance programs such as SOC2, PCI, ISO, NIST and FedRAMP.
• Track record of exceptional performance at past roles
• Ability to create clear plans to execute on strategic objectives
• Ability to establish trust and strong working relationships with internal and external stakeholders
• Ability to influence and build consensus with key stakeholders
• Experience managing complex processes
• Crisp and effective communication skills, including experience presenting to senior executives
• Ability to convey a shared vision to build buy-in for an idea or concept
• Ability to demonstrate knowledge of Cloudflare products and services
• Organized & Disciplined, with a strong focus on driving outcomes
• Preferred Prior experience with Data Centre Security Compliance disciplines and audit programs and past history working in fast-growth stage technology start-ups.
• Preferred Superb organizational skills and demonstrated history managing complex processes including audit cycles, Facts gathering and analytical skills.