Full-Time

Multifamily Customer and Partner Engagement Associate

Flex-Hybrid

Posted on 10/7/2024

Fannie Mae

Fannie Mae

10,001+ employees

Facilitates affordable housing through mortgage financing

Social Impact
Financial Services

Junior

Washington, DC, USA

Flex-Hybrid role.

Category
Customer Success Management
Sales & Account Management
Required Skills
Salesforce
Excel/Numbers/Sheets
Requirements
  • 2 years of related experience
  • Skilled in presenting information and/or ideas to an audience in a way that is engaging and easy to understand
  • Experience gathering accurate information to explain concepts and answer critical questions
  • Risk Assessment and Management including evaluating and designing controls, conducting impact assessments, identifying control gaps, remediating risk, etc.
  • Adept at managing project plans, resources, and people to ensure successful project completion
  • Influencing including negotiating, persuading others, facilitating meetings, and resolving conflict
  • Relationship Management including managing and engaging stakeholders, customers, and vendors, building relationship networks, contracting, etc.
  • Working with people with different functional expertise respectfully and cooperatively to work toward a common goal
  • Skilled in Excel
  • Experience using Salesforce CRM
Responsibilities
  • Review and analyze multifamily transactions with supervision.
  • Support the Director and other team members in managing deal screenings and underwriting responsibilities.
  • Identify executives, managers, and team members to support customer relationships.
  • Participate in the approval process of investments and assist in closing the transactions.
  • Maintain database, prepare reports, and provide analyses on investment pipeline and closings to date.
  • Maintain customer relationships across business units and/or customer accounts, and strive to do what's right for our customers.
  • Identify executives, managers, and team members to support customer relationships.
  • Promote and sell Fannie Mae's products and services to make sure people across the country have access to affordable financing opportunities.
  • Provide support for operational activities.
  • Provide subject matter expertise, best practices, and recommendations for teams across the organization.

Fannie Mae operates in the U.S. housing finance system by purchasing mortgages from lenders, which helps provide them with the cash flow needed to offer more loans to consumers. The company buys mortgages from banks and financial institutions, holding some in its portfolio while packaging others into mortgage-backed securities (MBS) that are sold to investors. This process spreads risk and ensures a steady flow of capital back into the housing market, promoting homeownership and rental opportunities. Fannie Mae earns revenue through fees for guaranteeing MBS payments and from interest on its mortgage portfolio. The company aims to facilitate access to affordable housing and is recognized for its commitment to diversity, inclusion, and community service.

Company Stage

IPO

Total Funding

N/A

Headquarters

Washington, District of Columbia

Founded

1938

Simplify Jobs

Simplify's Take

What believers are saying

  • AI integration in underwriting reduces default rates, enhancing Fannie Mae's risk management.
  • Green mortgages align with Fannie Mae's mission for sustainable housing solutions.
  • Digital mortgage platforms improve application processes, boosting customer satisfaction.

What critics are saying

  • Desktop Underwriter 12.0 may cause delays if lenders resist new credit risk focus.
  • Labor shortages could challenge Fannie Mae's affordable housing initiatives.
  • Higher loan-to-value ratios in appraisal alternatives may increase financial risk.

What makes Fannie Mae unique

  • Fannie Mae's Desktop Underwriter 12.0 enhances credit risk assessment for mortgage approvals.
  • The MPF Program expands lending to Native Americans on tribal trust lands.
  • Fannie Mae's valuation modernization offers appraisal alternatives to streamline property value assessments.

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