Full-Time

Sales Support Specialist

Confirmed live in the last 24 hours

Xylem

Xylem

10,001+ employees

Develops water technology and smart solutions

Compensation Overview

$60.8k - $97.3k/yr

Junior, Mid

Tewksbury, MA, USA

Category
Customer Experience & Support
Customer Experience
Customer Support
Required Skills
SAP Products
Word/Pages/Docs
Customer Service
Excel/Numbers/Sheets
Requirements
  • High school diploma or equivalent plus 3 years of applicable experience in sales coordination or administrative support roles or Bachelor's degree with 1 year of applicable experience in sales coordination or administrative support roles
  • Strong communication skills – both verbal and written
  • Strong organization skills
  • Customer Service experience
  • Post sales support experience
  • Approachable and pleasant
  • Ability to collaborate with other disciplines within the organization
  • Results oriented professional who respects and values team members
  • Experience with Microsoft Office applications (Outlook, Word, Excel)
  • ERP – Prior order entry knowledge (SAP Preferred)
  • Customer quoting – (CRM Microsoft Dynamics 365 preferred)
Responsibilities
  • Manage order to cash responsibilities
  • Enable sales by providing pre-sale support – supplying customer quotations
  • Post sales support – including order management, order entry execution, revenue recognition, updating customer delivery dates, handling RMA’s and returns
  • Escalation resource for customer complaints and order issue investigations and resolutions
  • Facilitates new customer set-up; gathers and provides various forms for purpose of sale and account retention
  • Support of Field Service – updating dates in ERP system, releasing invoicing after service work completion
  • Support of Rental Fleet Services – releasing monthly invoices for payment
  • Builds strong and cohesive relationships, promotes teamwork within team
  • Develop working knowledge of SAP ERP system, CRM quoting system
  • Develop working relationship with supporting functions – purchasing, shipping & receiving, and finance
  • Continually builds good customer relations
  • Other duties may be assigned from time to time by management

Xylem focuses on developing solutions to tackle global water challenges through smart technology. The company provides a range of products and services aimed at ensuring water security and sustainability, catering to municipalities, industrial companies, and agricultural businesses. Xylem's offerings include advanced water pumps, treatment systems, and analytical instruments, as well as hydrographic software through its HYPACK brand, which is used by over 10,000 users in more than 140 countries for managing water bodies. Unlike many competitors, Xylem combines both hardware and software solutions, allowing for efficient water resource management and improved water quality. The company's goal is to promote sustainability in the water sector while meeting the increasing demand for eco-friendly solutions.

Company Size

10,001+

Company Stage

IPO

Headquarters

Washington DC, District of Columbia

Founded

2011

Simplify Jobs

Simplify's Take

What believers are saying

  • Rising demand for sustainable water technologies aligns with Xylem's goals.
  • Digital twins in water projects provide a competitive edge for Xylem.
  • Recent acquisitions expand Xylem's intelligent solutions portfolio.

What critics are saying

  • Increased competition in atmospheric water harvesting may impact market share.
  • Integration challenges from recent acquisitions could affect operational efficiency.
  • Regulatory hurdles may delay the Flygt 2450 pump's market entry.

What makes Xylem unique

  • Xylem integrates AI and IoT for real-time water management solutions.
  • The company offers decentralized water treatment systems for remote areas.
  • Xylem's advanced materials enhance pump durability and efficiency.

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Benefits

Professional Development – To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.

Total Rewards – We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.

Watermark – Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.

Employee Networks – Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT+ and Allies, Veteran’s, People of Color and Allies, Hispanic Origin & Latin Affinity, Emerging Leaders, and Working Parents Networks.

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

23%

2 year growth

23%
Mining and Engineering Review
Mar 26th, 2025
Xylem launches high-head pumping solution that simplifies mine dewatering

Xylem launches high-head pumping solution that simplifies mine dewatering.

Metals & Minerals Publication
Mar 26th, 2025
Xylem looks to simplify water management with Flygt 2450 pump

Xylem has launched the Flygt 2450, the only high-head fully submersible pump for mining applications that eliminates the need for extra infrastructure to handle abrasive water, significantly reducing total cost of ownership, it claims.

MarketBeat
Mar 9th, 2025
OFI Invest Asset Management Makes New Investment in Xylem Inc. (NYSE:XYL)

OFI Invest Asset Management makes new investment in Xylem Inc. (NYSE:XYL).

Smart Water Magazine
Dec 16th, 2024
Xylem acquires Heusser Water Solutions AG | Smart Water Magazine

Xylem Inc. (NYSE: XYL), a leading global water solutions company, has completed the acquisition of Heusser Water Solutions AG, its long-standing distrib...

Xylem
Dec 11th, 2024
Xylem Acquires Majority Stake in Idrica to Empower Water Utilities With Intelligent Solutions | Xylem India

Companies will further integrate solutions that help utilities accelerate digitalization and tackle critical challenges such as water scarcity and aging infrastructure