Job Description
About the Opportunity
Join our IT Data Management Team as Senior Salesforce Administrator in Newcastle upon Tyne, England, United Kingdom to make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences.
Reporting into the Salesforce Technical Team Lead, you will help us will play an important role in leveraging Salesforce to enable these business verticals to support our customers and achieve business KPIs. We are seeking a proactive team player with a passion for continuously improving and enhancing our Salesforce platform and an eagerness to learn new skills and grow. In this role as a Senior Salesforce Administrator, you will be responsible for gathering requirements and feedback, as well as designing and implementing best-practice solutions. Our team places a great deal of importance on the user experience of our Salesforce platform. As such, you will be tasked with stakeholder management, documentation/training, and developing solutions that prioritize user satisfaction. Some of the other responsibilities include:
Responsibilities
Resolving support tickets assigned directly or escalated to you
Fulfilling business as usual type requests like user creation, permission and queue assignment or data actions (insert, update, upsert, delete and export)
Designing and optimizing business processes
Managing multiple Salesforce orgs across Xplor
Identifying and gathering requirements from users and stakeholders
Salesforce configuration changes, including (but not limited to): Flow, fields, page layouts, record types, custom settings, dashboards and reports, apps, actions, mobile administration
Salesforce org level security type changes such as roles, profiles, permission sets (and groups), OWD, sharing rules, folders etc.
Monitoring and improving data quality, leveraging duplicate management, validation rules and automation to enrich customer data
Proactive system maintenance including health check, optimizer, release updates and security reviews
Testing deployments before they are released
Must be able to work out of the Newcastle office 3 days a week.
May be considered for a discretionary bonus
Qualifications
What would make me a good candidate?
We are looking for curious and empathetic people. We also love to hear from people who are motivated by meaningful work, resonate with our four core values, have a positive outlook, are comfortable with ambiguity and thrive working in an ever-evolving and complex environment. We are inspired by meeting big picture thinkers and doers, people who can be both tactical and strategic, aim high and put people first in everything they do.
Required qualifications for this role:
Exceptional Salesforce product knowledge
At least 3 years of hands-on experience as an administrator in the platform
Certified Salesforce Administrator
Desirable qualifications:
Additional Salesforce Certifications (Platform App Builder, Advanced Administrator, Sales/Service Cloud Consultant, Business Analyst)
Trailhead Superbadges and Trailhead Ranger
Active in the Salesforce Community (Trailblazer or others like the Ohana slack, Facebook groups etc.)
Skills and Knowledge:
Available and responsive to questions from users and the team
Requirement gathering and note taking skills
Excellent relationship building and communication skills to interact with stakeholders at all levels
Understanding of the Salesforce security model and staying up to date with upcoming changes to it
Flow Builder and other declarative automation tools
Can read basic apex code for troubleshooting
Salesforce configuration knowledge around fields, page layouts, lightning app builder, record types, out of the box automation tooling like lead/case assignment rules, case escalation rules, entitlement processes, reports and dashboards
Salesforce best practices, and the ability to convey those to users in a meaningful way they can understand
Deep understanding of relational databases, especially the standard object schema, and how object relationships work in Salesforce (i.e. master-detail vs lookup, many to many relationships and external objects)
