Accounts Receivable Specialist

What You’ll Do

• Serve as the primary AR contact for customers and your assigned Sales Team. 
• Follow up with assigned BizDev reps to ensure that responses to rate requests, accessorials, approvals, etc. are being completed within time standards. 
• Create and monitor customer aging reports and work closely with customers and sales teams on collection of invoices to maintain payment within aging requirements. 
• Meet metrics and aging requirements for assigned accounts. 
• Collect past due invoices. 
• Build relationships with key customers and communicate with them regularly to ensure Arrive is paid timely and resolve any concerns or delays. 
• Manage invoicing for assigned customers, including any uploads, ensure billing methods are accurate and invoices are being sent to the customer in a timely manner. 
• Provide payment terms and details to every customer and ensure their understanding of payment expectations. 
• Complete set up for ACH payments as needed. 
• Enter/maintain up to date notes regarding payment status to ensure strong documentation and communication. 
• Review and analyze accessorial charges that may require specific approval and billing instructions; ensure accessorials are billed correctly.
• Research short and overpayments, misapplied funds, payment errors, unapplied cash, credits etc and work closely with the customer, BizDev and CashApp team to resolve these errors in a timely manner. 
• Resolve uninvoiced revenue and unapplied cash on a regular basis to ensure loads are being invoiced timely and customer payments are applied accurately and promptly. 
• Resolve invoicing failures. 
• Work closely with Customer Relations Clerks on invoice uploads and adjustments needed for accurate billing rates. 
• Work closely with internal teams to make decisions on potential write offs, cash allocation, process improvement and problem resolution.
• Train Customer Relations Clerks on daily tasks and quality control their work as needed. 
• Create and ensure adherence to invoicing/load building requirement SOP’s 

Qualifications

• Bachelor’s Degree in Accounting, Finance or a related field
• 2+ years experience in an Accounts Receivable role
• Industry experience preferred
• Oracle NetSuite experience & expert knowledge of Microsoft Suite, with an emphasis on Excel
• Excellent written and verbal communication skills
• Maturity to work effectively in negotiation discussions with customer and sales reps
• Expert knowledge of Microsoft Suite, with an emphasis on Excel-ability to do vlookups and pivot tables is required
• Self-starter with ability to work independently and as a team
• Highly organized with excellent time management skills and a high degree of accuracy and attention to detail
• Ability to handle a heavy workload and adaptability to work in fast paced environment

The Perks of Working With Us

• Take advantage of excellent benefits, including medical, dental, vision, life, and disability coverage.
• Invest in your future with our matching 401(k) program.
• Build relationships and find your home at Arrive through our Employee Resource Groups.
• Enjoy office wide engagement activities, team events, happy hours and more!
• Leave the suit and tie at home; our dress code is casual.
• Work in the booming city of Austin, TX – we are in a convenient location close to the airport and downtown.
• Park your car for free on site!
• Start your morning with a specialty drink from our fully stocked coffee bar, Broker’s Brew.
• Sweat it out with the team at our onsite gym.
• Maximize your wellness with free counseling sessions through our Employee Assistance Program
• Get paid to work with your friends through our Referral Program!
• Get relocation assistance! If you are not local to the area, we offer relocation packages and have a Candidate Engagement Specialist who can answer any questions.