Full-Time
Director Commercial Lines
Updated on 8/20/2026
Insurance Office of America
1,001-5,000 employees
Private insurance brokerage with risk management
Compensation Overview
$125k - $150k/yr
New Mexico, USA + 46 more
More locations: Washington, USA | Kansas, USA | Pennsylvania, USA | North Dakota, USA | Oregon, USA | Delaware, USA | Iowa, USA | California, USA | Vermont, USA | Wyoming, USA | Connecticut, USA | Texas, USA | Montana, USA | Florida, USA | New Hampshire, USA | Nevada, USA | South Carolina, USA | South Dakota, USA | Georgia, USA | Arizona, USA | Mississippi, USA | Tennessee, USA | Virginia, USA | Arkansas, USA | Minnesota, USA | Colorado, USA | Nebraska, USA | Rhode Island, USA | Utah, USA | Kentucky, USA | West Virginia, USA | New York, NY, USA | Maryland, USA | Wisconsin, USA | Maine, USA | Massachusetts, USA | North Carolina, USA | Oklahoma, USA | Missouri, USA | New Jersey, USA | Indiana, USA | Louisiana, USA | Michigan, USA | Illinois, USA | Alabama, USA | Idaho, USA
Remote
Remote work is preferred during Central Time Zone working hours. Employees within 50 miles of a branch may be required to work hybrid onsite.
 Business & Strategy (1) |
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- An active Property & Casualty license is required.
- A CPCU and/or CIC designation, or equivalent, is required.
- Five to seven or more years of Commercial Lines operational leadership experience within a large insurance brokerage or agency is required.
- Strong expertise in Commercial Property & Casualty agency operations, workflows, servicing models, and process optimization is required.
- Demonstrated experience with workflow standardization, operational excellence, and continuous improvement initiatives is required.
- Experience conducting root cause analysis and implementing sustainable process improvements is required.
- Strong workforce planning, capacity modeling, and resource management experience is required.
- Experience supporting mergers, acquisitions, and operational integration initiatives is required.
- Excellent communication, stakeholder management, and change leadership skills are required.
- The candidate must be able to influence leaders and drive results in a highly matrixed organization.
- Strong analytical, strategic-thinking, and problem-solving capabilities are required.
- Partner with Divisional and Regional Leadership to develop and execute initiatives that strengthen Commercial Lines operations, service delivery, and organizational performance.
- Identify operational challenges and implement scalable solutions that improve efficiency, quality, consistency, and client outcomes.
- Establish and promote standardized Commercial Lines workflows, procedures, and best practices across the organization.
- Lead process improvement initiatives focused on increasing productivity, reducing variation, and enhancing operational effectiveness.
- Evaluate operational issues, identify underlying causes, and implement corrective actions that drive sustainable improvements.
- Analyze staffing models, workload distribution, and service demands to develop capacity plans that support growth and operational excellence.
- Partner with operational and Managed Services teams to ensure efficient utilization of resources and alignment with organizational goals.
- Serve as a national Commercial Property & Casualty subject matter expert, providing guidance on agency operations, workflows, systems, and industry best practices.
- Support merger and acquisition initiatives through operational assessments, integration planning, workflow alignment, and process standardization.
- Build partnerships with producers, operations teams, and leadership to drive engagement, accountability, and successful implementation of strategic initiatives.
- Promote effective utilization of EPIC, workflows, reporting tools, and operational technology platforms to improve performance and consistency.
- Use operational metrics, service measurements, and business intelligence to evaluate organizational effectiveness and identify opportunities for improvement.
- Lead operational transformation efforts by facilitating adoption of new processes, workflows, and business practices throughout the organization.
- Maintain advanced industry, operational, and leadership expertise through continuous learning and professional development.
- Demonstrate integrity, leadership, accountability, and professionalism in all interactions.
- CPCU and/or CIC designation is strongly preferred.
- Applied EPIC experience is strongly preferred.
Insurance Office of America (IOA) is a large, privately held insurance broker offering property and casualty coverage, employee benefits, and personal lines, along with risk management services and insurtech solutions. It works by employing licensed brokers who assess clients’ risks, design customized insurance programs, and place coverage with a network of insurance carriers, often including ongoing risk management support and technology-enabled tools to monitor and optimize policies. IOA differentiates itself through its private ownership, scale with over 60 offices and 1,300 associates in the U.S. and U.K., and its emphasis on risk management and insurtech innovation, rather than relying on a single carrier or product. Its goal is to help clients protect assets, manage risk, and control costs through comprehensive coverage, expert guidance, and technology-enabled services.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Longwood, Florida
Founded
1988
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Simplify's Take
What believers are saying
- October 2025 MDP investment funds acquisitions, organic growth, and recruiting.
- April 2026 acquisition of Insurance Queen expands South Florida density.
- June 2026 Nick Getz appointment strengthens employee benefits growth and client retention.
What critics are saying
- January 2026 breach exposed nearly 13,000 people, inviting class actions and regulator scrutiny.
- Rapid acquisitions and new leaders can fracture service quality during integration.
- Ongoing Ritenour-family litigation and reputational baggage threaten referral channels and retention.
What makes Insurance Office of America unique
- IOA’s 60-plus offices and 1988 heritage give national scale without surrendering independence.
- October 2025 IOA 2.0 kept producers and employees as significant owners.
- MDP and Navacord back IOA’s M&A war chest, accelerating broker rollups.
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Benefits
Health Insurance
401K with employer match
Paid Holidays
Paid Vacation
Paid Sick Leave
Remote Work Options
Hybrid Work Options
Community Service Commitment
Growth & Insights and Company News
6 month growth
↑ 8%1 year growth
↑ 8%2 year growth
↑ 8%Financial terms of the transaction were not disclosed.
Insurance Office of America has secured a major strategic investment, providing the broker with access to a mergers and acquisitions (M&A) war chest to support inorganic growth.
Insurance Office of America <i class="fa fa-info-circle company-popover" data-content="h3Insurance Office of America/h3. div. table
Insurance Office of America promotes Anderson to EVP, Brainard & Hasner new division Presidents.
Paul joins IOA as a commercial insurance industry veteran and will serve from IOA's Birmingham, Alabama, location.