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Social Media Customer Support Associate
Posted on 3/15/2023
Austin, TX, USA
Experience Level
Desired Skills
Social Media
  • Create a wonderful customer experience for our customers online across all of our social media platforms (including Twitter, Facebook, Instagram, LinkedIn, and YouTube) - and understand that making a customer happy is crucially important to our success
  • You should be creative, friendly, and solution-oriented with both customers and colleagues
  • Constantly stay up-to-date on social media processes and applications and look for new ways to use them to help our customers & team
  • Understand the impact and role that customer support can play in new media, such as social platforms
  • Understand the need to meet expectations, rise above them, and go that extra mile for customers
  • You have exceptional verbal & written English language skills - The main responsibility of this role is responded to questions and comments on social media channels, so we'll be evaluating your communication skills throughout the process starting with the application - put your best foot forward with flawless spelling and grammar!
  • You have previous experience providing high-volume customer support online (via social media, chat, community management, etc.) - to be clear, this is a customer support position, not a content creation role
  • You're flexible. Open to working days, nights, and some weekend shifts, between 9:00am and 7:00pm at the latest. While your scheduling preferences are taken into consideration, the scheduling requirements can change based on our customer's needs, so we can't guarantee you your preferred shift and shifts can change over time (your first month or so would be a regular 9am-5pm schedule while you complete your initial paid CS training)
  • You're a master behind the keyboard. You're an expert typer, at least 45 words per minute, and you quickly pick up how to navigate and use new software and online tools - Knowledge of tools like Hootsuite, Agorapulse, Sprout Social, or similar that support social customer support would be helpful
  • You're organized. You can multitask - you're also punctual, reliable, and methodical in your approach with a solution-oriented mindset - and you've got a sharp attention to detail which makes learning new systems and procedures a breeze
  • You're cool under pressure. You take charge in challenging situations and you keep your composure if things get tense - a fast-paced, ever-changing environment is where you thrive
  • You're growth-oriented. You understand that an open feedback culture is there to help you grow. You crave information and love learning new things. You challenge ideas, not people. You see every challenge as a learning opportunity and you're adaptable, learning new systems and processes quickly
  • You're a team-player. You're straight up and honest. You're able to own up to your mistakes and you follow through when you say you will
  • Most importantly - you understand that having a great working culture is everyone's responsibility, so you treat everyone with respect, you always give a helping hand, and you let our values guide you
  • Make an Impact - We're all about intellectual curiosity, growth, and a solution-oriented mindset, because after all, this isn't just a job to us! 🚀
  • Be Yourself - We're looking for team members who have friendly personalities that are fun to work with! We're not interested in drama, only good Karma! 💙
  • Work Globally - Our customers are all over the world and our team members are just as diverse. We're 4000+ Wisers strong, with over 90 nationalities working in offices from Austin to Tokyo, and several places in-between 🌎
  • Inspire Teams - With your ideas, knowledge, self-starting attitude, and customer insight, you'll directly drive innovation and help us make money borderless! Whatever the mission, we get it done! 💫

1,001-5,000 employees

International finance transfer service
Company Overview
Wise’s mission is to create a world with money without borders – moving it instantly, transparently, conveniently, and eventually for free. The company is committed to empowering money for people and businesses through their app and website that utilizes a complex engine of currencies and routes that is being designed and built by their teams across cities around the world.
  • PTO & annual leave
  • Work from home flexibility
  • Parental leave
  • Medical insurance plans
  • Health & wellbeing discounts
  • Pension & retirement plans
  • Social events
  • Relocation support
Company Core Values
  • This isn't just a job, we're a revolution
  • We get it done
  • Customers > team > ego
  • No drama. Good Karma.