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Full-Time

Analyst – Customer Success

Confirmed live in the last 24 hours

Luminate

Luminate

51-200 employees

Analytics platform for music, film, TV

Data & Analytics

Compensation Overview

$65k - $75kAnnually

Entry

Los Angeles, CA, USA

Category
Customer Education & Training
Customer Success
Customer Support
Customer Success & Support
Sales & Account Management
Required Skills
Python
Sales
SQL
Customer Service
Excel/Numbers/Sheets
PowerPoint/Keynote/Slides
Requirements
  • 1+ year experience with SQL, Python, advanced Excel / Google Sheets and advanced PowerPoint / Google Slides
  • Customer Services or Success experience in a tech company
  • API process/workflow and Snowflake knowledge
Responsibilities
  • Serve as the primary point of contact for all customer inquiries, providing timely and accurate responses
  • Provide top-tier customer service to clients by engaging with and understanding their data requests
  • Accurate and timely delivery of data requests utilizing SQL, Python, Excel / Google Sheets and PowerPoint / Google Slide
  • Lead training with customers on how to best use Luminate products to maximize their return on investment
  • Collaborate with clients and internal resources to deliver data requests
  • Effectively communicate with both internal and external stakeholders to ensure high-quality customer deliverables
  • Proactively identify opportunities for customer growth and expansion, working closely with sales and support to develop strategies and plans
  • Drive overall account health via targeted engagements with regards to product usage optimization, education, adoption, and customer satisfaction
  • Provide support for Music Insights & Industry Relations team to investigate industry-wide related questions as needed
  • Additional responsibilities as assigned

Luminate offers an entertainment data and insights platform that provides comprehensive analytics and verified global engagement metrics for music, film, and television. The platform collaborates with industry stakeholders, supports the Billboard music charts, and delivers detailed information on talent, projects, and companies across all stages of film and television development.

Company Stage

Acquired

Total Funding

N/A

Headquarters

Los Angeles, California

Founded

2020

Growth & Insights
Headcount

6 month growth

7%

1 year growth

10%

2 year growth

36%