Full-Time
Support Bar Analyst
Posted on 4/23/2024
Provides creative and technical services for video games
Junior
Warrington, UK
- Technical background in IT Systems – 1/2 years + experience
- Experience with Microsoft Desktop and Server products
- Experience in Office 365
- Strong with a proven interest in technologies
- Strong analytical and troubleshooting skills
- Excellent communication skills
- Team-player with a friendly, can-do attitude
- Excellent organisational skills, able to demonstrate good judgment in prioritising tasks
- Able to manage sensitive and sometimes confidential information
- Work closely with the IT Team and IT Manager to support all aspects of the business, locally and remotely
- Onboarding new employees and ensuring their equipment is operational
- Provide studio meeting room support
- Troubleshooting software and hardware
- Maintaining existing Asset Management System
- Maintaining existing Stock Management System
- Maintaining & creating documentation on platforms and systems
- Provide first- and second-line support for d3t employees in the Studio
- Act as front-line support for local and/or time zone-based employees
- Serve as the main point of contact for customers via email, walk ups, and chat support
- Respond promptly and professionally to customer enquiries and troubleshoot issues related to products and services
- Utilize relevant software and databases to effectively diagnose, track, and resolve customer issues and address complaints
- Identify and escalate issues requiring urgent attention to the appropriate parties
- Work with the IT Ticket system to ensure users' requests are handled within the adequate timeframe
- Collaborate with other senior leaders and stakeholders to build a strong culture of innovation, continuous improvement, and learning across the organization
- Ad hoc assigned tasks and projects
Keywords Studios, known for its comprehensive suite of services tailored for the video game industry, is recognized for its large-scale global operations, employing over 12,000 experts across various facilities around the world. This workplace thrives on a collaborative culture that specializes in different technical and creative aspects like game development, testing, localization, and community management, providing a dynamic environment where innovation meets execution. The company's broad expertise not only ensures a pioneering position in the industry but also promotes a diverse and inclusive setting, making it an ideal place for professionals passionate about gaming and technology.
Company Stage
IPO
Total Funding
$487.8M
Headquarters
, Ireland
Founded
1998