One in two people experience debilitating back, neck, shoulder, or joint pain — but traditional treatments have failed to meet their needs. Physical therapy can be expensive and hard to access; appointments often involve long commutes and missed work. Making matters worse, unresolved pain can trigger the overuse of opioids and surgeries.
Join us in reimagining healthcare from the ground up. We’re making high-quality care accessible by pairing wearable sensors and computer vision with a world-class clinical team. Hinge Health puts a digital clinic in every member’s pocket. Now millions of people can access personalized digital care from a physical therapist, guidance on behavior change from a health coach, and expert consultations with an orthopedic surgeon. With a single app and wearable technology like our Enso device, we’re helping to reduce pain, surgeries, and opioid use.
Work From Anywhere
Hinge Health Employees have the flexibility to work anywhere, within the country they are hired.
About the Role
We’re looking for an individual who can drive both strategic initiatives and operational excellence by leading key project deliverables. This team’s mission is to drive scaling, efficiency, retention, and revenue for the Client Success team, with the focus on developing commercial reporting strategy, operations transformation, and program management of key cross-functional strategic initiatives.
Example project areas include:
- Commercial reporting (e.g. partnering cross-functionally with data, product, marketing, and commercial teams)
- New revenue / retention strategies (e.g., new product rollouts, client health scores)
- Business outcome management
- Scaling and transforming Client Success team operations
The ideal candidate has had a mix of both strategy and operations project experience, as well as SQL proficiency. Start-up experience is a plus, but not a must as we look for individuals who can thrive in ambiguity. We are looking for an individual who can see the "big picture" but is also willing to roll up their sleeves to help us continuously improve.
#LI-KL1
WHAT YOU’LL ACCOMPLISH
- Strategy: Provide strategic insights to leadership in order to inform goals and future direction of the Client Success team, with a focus on operating efficiently: conduct internal research, drive analyses of commercial performance / trends, and synthesize information prior to sharing with leadership
- Operations: Contribute to error-free and efficient day to day execution by directly taking on, documenting, and continuously improving tools and processes for the Client Success team
- Strategic Initiatives Management: Ensure key strategic projects (e.g. revamping commercial reporting) stay on track by leading on key deliverables: encourage cross-functional coordination, provide visibility into key metrics, and ensure required buy-in is in place, including executives
WHAT WE’RE LOOKING FOR
- Systems thinker: Highly analytical, able to break down a problem. Builds robust models / frameworks aimed at solving problems.
- Project Management: Able to manage multiple projects at once from discovery phase to execution within prescribed timelines, ensuring all success criteria are met
- Change management: Able to influence stakeholders to affect process change. Thoughtful approach from planning to monitoring.
- Data Analysis: Able to design, conduct, interpret and present quantitative and qualitative analyses. Proficient SQL / excel skills to work efficiently with the data team, run basic reports, and ensure quality of data.
- Communicate effectively: Communicate in ways that conveys both clarity of thought and rigor, while being concise - be that via prose or visual aids.
- Think long term: Focus on long-term value vs short term results.
- Make results happen: Measure performance by results and impact, not actions or good intentions
BONUS POINTS
- Healthcare experience is a plus
- Tableau experience
- Consulting / Investment banking experience
- IPO experience
WHAT YOU’LL LOVE ABOUT US
- Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.
- Planning for the future: Start saving for the future with our traditional or roth 401k retirement plan options which include a 2% company match.
- Modern life stipends: Manage your own learning and development budget, use the mental health to support therapy costs, and lifestyle stipends to cover your favorite wellness services, and work-from-home equipment.
- Flexible vacation and paid time off: Employees have flexibility to choose when, how, and why they take time off to rest and recharge. Exempt employees can take advantage of our flexible pto program. Nonexempt employees can utilize up to two weeks of sick time and up to 17 days of vacation per year, including mental health days.
- Other compensation: At Hinge Health, we want every employee to be invested and rewarded in the future success of the company. All full-time positions are eligible for equity.
The range of base salary for the position is between $82,100 - $149,000 plus equity, and benefits. Please note that the base salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location.
About Hinge Health:
LinkedIn recently named Hinge Health one of the Top 50 Startups. Forbes, Fast Company, and Inc. have also recognized our technology, innovation, and culture.
Since our founding in 2014, we’ve raised more than $800 million from leading investors, including Coatue and Tiger Global. We work with 1000 customers across every industry and the public sector — including Salesforce, Verizon, and the State of New Jersey — to give more than 23 million people access to the care they need. We’re positioned to continue leading the market with unmatched investments in clinical research, care innovation, machine learning, AI, and computer vision.
Diversity and inclusion:
Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter.
Disclaimer:
There continues to be a significant increase in phishing attempts across all industries where fraudsters are impersonating real employees and sending fictitious job offers to applicants in a scheme to obtain sensitive information. Please note that we will never ask for your financial information at any part of the interview process including the post-offer stage, and will only correspond through @hingehealth.com domain email addresses.
If you encounter any suspicious activity, we recommend you cease all communication with the individual and consider reporting them to the US FBI Internet Crime Complaint Center. If you would like to verify the legitimacy of an email you received from our recruiting team, please forward it to
[email protected]
*Please do not send resumes via email*
If you’re interested - we’d love to hear from you.
