Facebook pixel

Client Success Strategy and Ops Manager
Confirmed live in the last 24 hours
United States
Experience Level
Desired Skills
Data Analysis
  • Systems thinker: Highly analytical, able to break down a problem. Builds robust models / frameworks aimed at solving problems
  • Project Management: Able to manage multiple projects at once from discovery phase to execution within prescribed timelines, ensuring all success criteria are met
  • Change management: Able to influence stakeholders to affect process change. Thoughtful approach from planning to monitoring
  • Data Analysis: Able to design, conduct, interpret and present quantitative and qualitative analyses. Proficient SQL / excel skills to work efficiently with the data team, run basic reports, and ensure quality of data
  • Communicate effectively: Communicate in ways that conveys both clarity of thought and rigor, while being concise - be that via prose or visual aids
  • Think long term: Focus on long-term value vs short term results
  • Make results happen: Measure performance by results and impact, not actions or good intentions
  • Commercial reporting (e.g. partnering cross-functionally with data, product, marketing, and commercial teams)
  • New revenue / retention strategies (e.g., new product rollouts, client health scores)
  • Business outcome management
  • Scaling and transforming Client Success team operations
  • Strategy: Provide strategic insights to leadership in order to inform goals and future direction of the Client Success team, with a focus on operating efficiently: conduct internal research, drive analyses of commercial performance / trends, and synthesize information prior to sharing with leadership
  • Operations: Contribute to error-free and efficient day to day execution by directly taking on, documenting, and continuously improving tools and processes for the Client Success team
  • Strategic Initiatives Management: Ensure key strategic projects (e.g. revamping commercial reporting) stay on track by leading on key deliverables: encourage cross-functional coordination, provide visibility into key metrics, and ensure required buy-in is in place, including executives
Desired Qualifications
  • Healthcare experience is a plus
  • Tableau experience
  • Consulting / Investment banking experience
  • IPO experience
Hinge Health

501-1,000 employees

Patient-centered Digital Clinic
Company Overview
Hinge Health's mission is to help millions of Americans with chronic pain get their lives back on track through their Digital MSK Clinic, they strive to nurture a supportive, humble, and transparent environment that helps their team do the best work of their careers.
  • Competitive compensation with meaningful equity
  • Medical, Dental, Vision, Disability and Life Insurance (We cover 100% of your premium and 75% for your dependents)
  • Flexible PTO
  • FSA/HSA accounts
  • Family & fertility benefit through Maven Clinic
  • 401(k) match
  • 3 months paid parental leave
  • Professional Development budget
  • Quarterly lifestyle benefit to use towards WFH equipment & fitness
  • Generous mental health stipend
  • Work from home policy
  • Opportunity to join a fantastically talented, diverse, and passionate team at a pivotal time in the company's lifecycle
Company Core Values
  • Resilience
  • Hustle
  • Learning
  • Being frugal