Desktop Support Specialist

Posted on 11/1/2023

1,001-5,000 employees

Online lessons for K-12 subjects

Company Overview

IXL is passionate about improving learning for all. They apply technology in thoughtful and innovative ways to unlock students' innate curiosity, creativity, and desire for knowledge.

Data & Analytics

Education

Company Stage

N/A

Total Funding

$510M

Founded

1998

Headquarters

San Mateo, California

Growth & Insights

Headcount

6 month growth

↑ 0%

1 year growth

↑ 3%

2 year growth

↑ 4%

Locations

San Mateo, CA, USA

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Android Development

iOS/Swift

Linux/Unix

Operating Systems

CategoriesNew

Software Engineering

Requirements

BA/BS degree
1-3 years in an IT support environment
Experience with Windows 10 and macOS
Experience with Windows Server and Active Directory
Experience troubleshooting complicated systems and problems
Eager to learn Linux and related technologies
Excellent writing/documentation skills
Ability to work both independently and with small teams
A passion for technology and helping users fix their problems
Experience with iOS/Android/Linux a plus
1 in 4 students in the United States uses IXL.com
Rosetta Stone provides an immersive learning experience for 25 languages
Wyzant is the nation's largest community of tutors, covering 300+ subjects
Teachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources

Responsibilities

Manage all Windows and macOS desktops and laptops in our San Mateo, Raleigh, and Harrisonburg offices
Assist in the deployment, maintenance, and support of all software, hardware, and operating systems
Assist with onboarding by setting up new accounts and hardware
Troubleshoot issues with Windows and Linux Servers
Research and resolve employee support tickets involving hardware, software, and malware in an efficient and timely manner
Provide training to improve user awareness of all IT services and best practices
Work with vendors in purchasing hardware and software
Administration of Google Apps, Vonage phone system, and other office-wide employee-facing systems
Effective communication with fellow employees

IXL Learning, a leading edtech company with products used by over 14 million students worldwide, is seeking an up-and-coming IT professional to join our team. As a Desktop Support Specialist, you will join a team focused on making the lives of our coworkers easier by providing them with the technology they need to do their jobs. You’ll troubleshoot workstations and laptops, be an integral part of the onboarding process, and assist in managing the technology infrastructure for the company. You should love experimenting with new technologies, enjoy helping your coworkers, and be unintimidated by juggling multiple projects.

This is a full-time hourly position in our San Mateo, CA office. #li-onsite #LI-DE1

WHAT YOU’LL BE DOING

Manage all Windows and macOS desktops and laptops in our San Mateo, Raleigh, and Harrisonburg offices
Assist in the deployment, maintenance, and support of all software, hardware, and operating systems
Assist with onboarding by setting up new accounts and hardware
Troubleshoot issues with Windows and Linux Servers
Research and resolve employee support tickets involving hardware, software, and malware in an efficient and timely manner
Provide training to improve user awareness of all IT services and best practices
Work with vendors in purchasing hardware and software
Administration of Google Apps, Vonage phone system, and other office-wide employee-facing systems
Effective communication with fellow employees

WHAT WE’RE LOOKING FOR

BA/BS degree
1-3 years in an IT support environment
Experience with Windows 10 and macOS
Experience with Windows Server and Active Directory
Experience troubleshooting complicated systems and problems
Eager to learn Linux and related technologies
Excellent writing/documentation skills
Ability to work both independently and with small teams
A passion for technology and helping users fix their problems
Experience with iOS/Android/Linux a plus

Our pay ranges are determined by role, level, and location. The base hourly rate for this full-time position is $30 to $34 per hour + benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire pay ranges for the position. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range for your preferred location during the hiring process.

ABOUT IXL LEARNING

IXL Learning is the country’s largest edtech company. We reach millions of learners through our diverse range of products. For example:

1 in 4 students in the United States uses IXL.com
Rosetta Stone provides an immersive learning experience for 25 languages
Wyzant is the nation’s largest community of tutors, covering 300+ subjects
Teachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources

Our mission is to create innovative products that will make a real, positive difference for learners and educators and we’re looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team.

At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an Equal Opportunity Employer.