Pharmacy Technician

At Chapter 2, we’re not just scaling businesses—we’re reshaping the future of talent acquisition with passion, loyalty, and an unwavering commitment to results. By blending people, processes, and cutting-edge technology, we’ve redefined the traditional RPO model, delivering faster, smarter, and more cost-effective solutions that exceed expectations.

As a global powerhouse, our team spans the UK, South Africa, the US, and Germany, with India as the next frontier in our ambitious expansion. Having grown 1300% in just two years, we are unstoppable fuelling our momentum with honesty, collaboration, and a shared vision.

We are relentless in our pursuit of excellence, embedding world-class talent, pioneering technology, and compelling employer branding into organizations across industries. Our approach isn’t just about recruitment—it’s about building long-term success for our clients.

We are loyal to our clients, to our vision, and most importantly, to each other—because we know that true success is built together.

Chapter 2 – A scalable talent solution.

For more information, please watch the Chapter 2 Evolution 🎥🚀

https://youtu.be/Fiap-bVnscY

The Role:

Pharmacy Technician - Location Hackney, London.

Key Responsibilities and Contributions:

• Own the full onboarding and registration process, including supporting admin staff with managing new patient registrations.
• Conduct medicines reconciliation consultations for new patient registrations and determine eligibility for treatment in line with practice protocols.
• Liaise with GP practices to gather patient medical information for triage and ensure a smooth registration process.
• Respond to patient inquiries both face-to-face and over the phone, escalating issues to the pharmacist when necessary.
• Monitor and support vulnerable patients and repeat prescription processes in accordance with practice protocols.
• Maintain accurate and confidential patient records in compliance with GDPR regulations.
• Support in delivering clinic services, including processing discharge and clinic letters.
• Assist the Clinical Lead and Practice Manager in governance and regulated activity.
• Contribute to the day-to-day management of the working environment, fostering a positive and supportive culture within the practice team.
• Collaborate with other healthcare professionals and the wider multidisciplinary team (MDT) to uphold high standards of patient care.
• Participate in audits, research, and quality improvement initiatives to enhance service delivery.
• Engage in complaint handling, investigations, and responding to feedback as required.
• Stay up to date with the latest developments through ongoing training and professional development activities.
• Support in meeting service level agreements (SLAs), key performance indicators (KPIs), and overall practice objectives.

Working days and hours: 

• Monday to Friday, the contracted hours will be 9am to 5.30pm. 
• The client would be happy for candidates to work 8.30am to 5.00pm and 9.30am to 6pm and would need to be agreed in advance. 
• 40 hours per week with 30-minute unpaid lunch break.

Your Profile:

Essential Qualification

• The successful candidate must have a Pharmacy Technician Qualification (NVQ level 3 equivalent) and registered with the General Pharmaceutical Council (GPhC)
• Maintain own GPhC registration and revalidation requirements

Essential Person Specification

• Uphold core values and high standards of care.
• Demonstrate a commitment to evidence-based practice and a patient-centred approach to care.
• Maintain a high level of integrity and ethical standards.
• Exhibit flexible and adaptable working styles in a dynamic healthcare environment.
• Advocate for a culture of feedback and continuous improvement.
• Possess excellent communication and interpersonal skills.
• Have the ability to work independently as well as collaboratively within a multidisciplinary team.
• Maintain strong attention to detail, working accurately with high volumes of information and at pace.
• Be confident in engaging with patients, their supporters, and regulators.
• Embrace technology, being IT literate and able to navigate multiple systems.
• Demonstrate the ability to problem-solve unique scenarios presented by patients.

Essential Experience

• Experience in primary care

Desirable Requirements

• Experience with working in a digital healthcare environment

Benefits and Rewards designed around you:

• Full indemnity cover for all clinical work
• 27 days annual leave
• Birthday leave
• Private Medical Insurance
• Gym discounts
• Cycle to work scheme
• Fantastic modern office environment with amenities
• Strong leadership and support team

Diversity, Equity & Inclusion at Chapter 2 🌍✨

At Chapter 2, we are committed to building a diverse, inclusive, and welcoming workplace where everyone belongs. Regardless of race, ethnicity, religion, age, gender identity or expression, sexual orientation, disability, or neurodiversity, we celebrate the unique perspectives that make us stronger. We encourage applications from all backgrounds and are happy to accommodate any recruitment or interview adjustments needed to create a smooth and comfortable experience. Your individuality matters, and we believe that diverse philosophies, cultures, and experiences drive innovation and success.