Salary Range: 21.63 to 24.04 (Currency: USD) (Pay period: per-hour-wage)

Role & Responsibilities

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Administrative: 
•  Achieve participant satisfaction and program outcomes for the R&P program through timely, high-quality services, including documentation of all deliverables 
•  Confirm casefile compliance through regular and routine upkeep of case notes and case documentation   
• Effectively utilize client service systems and tools with full understanding and consistent usage 
•  Participate in department and Community of Practice calls    
 Direct Client Services: 
•  Provide remote, multi-faceted case management services to newly arrived clients in accordance with the Cooperative Agreement   
• Develop service plans and coordinate services with other service providers 
•  Assist newly arrived clients to access to a range of eligible services and supports including medical care, education for children, and English for adults   
• Secure transportation for refugee clients to/from core appointments 
•  Initiate remote referrals and ensure follow up and follow through of services   
• Ensure cultural orientation for newly arrived refugees 
•  Assist clients in applying for and obtaining public benefits, including (but not limited to) Food Nutrition Service, Medicaid and Cash Assistance 
•  Collaborate closely with Church and Community Engagement to provide resources for clients 
•  Other direct client services as required by R&P/APA Cooperative Agreements     
External Communication:   
• Communicate regularly with service providers to ensure timely service delivery 
•  Advocate on behalf of refugee families when necessary   
• Ensure timely communication with community volunteers and churches, when applicable, in coordination with broader support team 
•  Attend all state, Home Office, and coalition meetings as appropriate   
• Other duties as assigned 

Knowledge, Skills, & Abilities

• Demonstrated success working and communicating effectively in a multi-cultural environment   
• Highly self-motivated and comfortable working independently towards case-specific, department, and office-wide goals 
•  Experience in refugee resettlement direct client services   
• Ability to speak clearly and comfortably on the phone with partners and participants, which include people with limited English abilities and/or the use of interpreters 
•  Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively   
• Proven success achieving goals and working effectively with all levels of staff in a fast-paced, multi-cultural environment and ability to provide accountability to ensure objectives are met   
• Ability to work as part of a team 
•  Previous experience working in a virtual environment preferred 

Requirements

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
• Personal Christian faith and a heart for service to vulnerable people   
• Minimum 2 years’ experience working with social service programs   
• Demonstrated communication skills and ability to communicate with clarity over virtual platforms   
• Expertise with digital communication tools, such as Zoom, Teams, Whats App and other platforms   
• Strong command of Microsoft Office applications   
• Fluency in written and spoken English 
• Up to 25% domestic travel 
• Spoken and written multilingual skills in one or more of the following: Spanish, Latin American Indigenous languages (Q’eqchi’, K’iche’, Mam, Q’anjob’al)