Full-Time

Senior Customer Success Manager

Enterprise

Posted on 12/23/2024

Achievers

Achievers

501-1,000 employees

Employee engagement and recognition solutions provider

Data & Analytics
Enterprise Software
Education

Senior

Toronto, ON, Canada

Hybrid work model; specific in-office days not mentioned.

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Salesforce
Data Analysis
Excel/Numbers/Sheets
PowerPoint/Keynote/Slides

You match the following Achievers's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • 3 - 5 years of account management experience at a software/SAAS company
  • Strong business acumen and proven ability to influence decision makers in various sizes of organizations
  • Formal sales training through a recognized program
  • Proficiency with CRMs such as Salesforce or other force.com platforms
  • Experience in preparing and delivering presentations targeted to a senior audience
  • Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience
  • Demonstrated analytical skills utilizing Excel and/or PowerPoint to arrange and display relevant information during customer business reviews
  • Experience managing a sales pipeline and carrying a sales quota
  • Strong customer-facing skills including expectation management, communication skills, information management
  • Bachelor’s Degree
Responsibilities
  • Provide expertise on the Achievers platform and highlight key features and functionality allowing the customer to execute their employee recognition strategies
  • Establish measurable goals and KPIs for your customer accounts
  • Track all implementation and post-implementation adoption activities
  • Drive usage and adoption of the platform and communicate best practices by hosting virtual meetings
  • Meet with your customers face-to-face to plan program rollouts and explore cross-functional use cases where Achievers can help meet needs
  • Connect with your customers to update on outstanding queries, reports and campaigns
  • Manage a revenue pipeline while up-selling and cross-selling within the existing programs
  • Lead customer workshops and training around product updates & new features
  • Provide regular status reports to stakeholders on progress against established goals and manage account escalations
  • Understand your customers’ requirements and their level of adoption of the Achievers platform to proactively assess risk in upcoming contract renewals
  • Recognize your peers for being awesome!

Achievers provides employee engagement and recognition solutions through its Employee Success Platform. This platform uses data science to offer insights into employee engagement and performance, featuring tools like "Recognize" for employee recognition, "Listen" for real-time feedback, and "Connections" to enhance collaboration. Achievers operates on a subscription model, allowing companies to access its platform and additional services like consulting and training. The company aims to create workplaces where employees feel valued and motivated, ultimately improving overall business performance.

Company Size

501-1,000

Company Stage

Debt Financing

Total Funding

$38.3M

Headquarters

Toronto, Canada

Founded

2002

Simplify Jobs

Simplify's Take

What believers are saying

  • Achievers' integration with Google Cloud Marketplace enhances deployment and management for global customers.
  • Strategic partnerships, like with Microsoft Viva, expand Achievers' HR platform capabilities.
  • Growing demand for AI-driven HR solutions boosts Achievers' market potential and innovation.

What critics are saying

  • Rapid AI integration may introduce biases or errors in employee recognition processes.
  • Economic uncertainties could lead to budget cuts affecting Achievers' subscription revenue model.
  • Increased competition from other cloud-based HR solutions may challenge Achievers' market position.

What makes Achievers unique

  • Achievers offers a true cloud-based Employee Success Platform for global employee engagement.
  • The platform includes AI-driven tools like Inclusion Coach for unbiased employee recognition.
  • Achievers' proprietary Belonging Model fosters inclusive work environments and workplace belonging.

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Benefits

Health Insurance

Life Insurance

401(k) Company Match

Unlimited Paid Time Off

Employee and Family Assistance Program

Professional Development Budget

Hybrid Work Options

Company News

Yahoo Finance
Sep 25th, 2024
Hr Technology Conference & Exposition(R) To Unveil Industry'S Latest Products Next Week

HR Technology Conference & Exposition (R)Annual Conference Continues to Shape the Future of HRWEST PALM BEACH, Fla., Sept. 17, 2024 (GLOBE NEWSWIRE) -- Returning to Mandalay Bay in Las Vegas next week, the annual HR Technology Conference & Exposition® will spotlight hundreds of solution providers from September 24 – 26, 2024. This includes dozens of new products that will debut during the show, such as:Achievers – Booth No. 4918Introducing Inclusion Coach, Achievers' AI model to promote inclusive communication. Integrated into the recognition flow, Inclusion Coach analyzes text in real-time for biased language and offers suggestions for continuous coaching. This helps enhance the quality of recognitions and contributes to a positive culture by making it easier to send and receive recognitions everyone can feel good about.Airbo – Booth No

DHR Map
Sep 23rd, 2024
chievers Launches AI Inclusion Coach to Promote Recognition Experiences Built on Belonging

TORONTO- Achievers, the leading recognition and reward platform for employee experience, announced today the launch of Inclusion Coach, a generative AI-powered tool that enables users to promote inclusive and unbiased recognition.

Business Wire
Apr 16th, 2024
Achievers Now Available On Google Cloud Marketplace

TORONTO--(BUSINESS WIRE)--Achievers, the industry leading employee experience platform, announced today that it is now available on Google Cloud Marketplace to help customers reap the value of its science-backed employee recognition solution with the highest active usage in the industry. “Bringing Achievers to Google Cloud Marketplace will help customers quickly deploy, manage, and grow the employee experience platform on Google Cloud's trusted, global infrastructure," said Dai Vu, Managing Director, Marketplace ISV GTM Programs at Google Cloud. “Achievers can now securely scale and support customers on their digital transformation journeys.”. For existing Google Cloud customers, this purchasing option can increase procurement efficiencies and consolidate billing through a single channel. Additionally, purchasing Achievers through a Google Cloud commit can qualify customers for increased discounting on additional services going forward

NationTalk
Mar 11th, 2024
ANNOUNCING THE TNDC REWARD AND RECOGNITION PROGRAM Q4 2023 QUARTERLY AWARD WINNERS

Each Award Winner will receive 250 IdeaSource points and a Quarterly Award Certificate.

Business Wire
Dec 21st, 2022
Correcting And Replacing Achievers Leads In Workplace Belonging In 2022

TORONTO--(BUSINESS WIRE)--Please replace the release dated December 20, 2022, with the following corrected version due to multiple revisions.The updated release reads:Achievers, an industry-leading employee experience platform, has announced a growing ecosystem that will drive the company forward in 2023 as it continues its mission to change the way the world works. In 2022, Achievers expanded the Achievers Employee Experience PlatformTM , activated workplace belonging among customers and employees with its proprietary Belonging Model, grew its global partner and customer base, and conducted extensive research on diversity and belonging.“We’re committed to changing the way the world works through solutions and best practices that drive successful, happy workforces – both for our employees and our customers,” said Jeff Cates, CEO, Achievers. “The progress we made in 2022 shows the power of our vision and technology, as there is a growing demand for employee recognition solutions and programs that enhance productivity, resilience, and retention in a rapidly changing social and economic environment.”A Growing EcosystemAchievers’ focus on belonging drove the expansion of its strategic technology partnerships and product innovations in 2022. In October, Achievers announced an integration with Microsoft Viva to support recognition for both online and offline employees within their preferred workflow.Earlier in the year, Achievers also strengthened the frontline employee experience with an integration with Zebra Technologies’ rugged mobile devices and formalized a strategic relationship with Contemporary Leadership Advisors (CLA), a firm of behavioral scientists and business experts. The collaboration with Zebra Technologies caters to the growing demand for flexibility and mobility among remote and offline workers. Working with CLA has allowed Achievers to expand its research into the wider impact of leadership behaviors on building a culture of connection.Winning with CustomersIn 2022, Achievers was recognized with over 14 awards celebrating achievements across its technology, customer service, and workplace culture

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