Full-Time

Senior Gainsight Administrator

Posted on 8/29/2024

LinkedIn

LinkedIn

10,001+ employees

Professional networking and job search platform

Enterprise Software
Education

Compensation Overview

$96k - $156kAnnually

+ Annual Performance Bonus + Stock + Incentive Compensation Plans

Senior

Company Historically Provides H1B Sponsorship

New York, NY, USA

Hybrid work option; requires some in-office presence.

Category
Data Management
Data Analysis
Data & Analytics
Required Skills
Data Structures & Algorithms
Hubspot
Salesforce
Data Analysis
Requirements
  • Bachelor’s degree, or equivalent experience in a relevant field (e.g., customer success, operations, business analysis, data analytics, database administration, computer science, data analytics).
  • 5+ years of experience in a technology/software company in Operations or IT, preferably as an admin.
  • 3+ years of experience in a Gainsight administration or similar role.
  • Certified as a Gainsight Admin with hands-on experience in configuring Gainsight's capabilities.
  • Experience with Microsoft Dynamics Administration.
  • Strong understanding of Rules Engine, Journey Orchestrator, Customer Objects, and Customer Health design.
  • Strong analytical and critical thinking skills with the ability to collect, organize, analyze, and disseminate information and data.
  • Ability to set and meet deadlines, manage competing priorities, and shift focus when necessary.
  • Experience with project management and agile methodologies.
  • Proven success designing and building technical solutions, including creation of technical documentation.
  • CRM administration experience or certification.
  • Experience interacting with senior leadership and managers.
  • Experience in data analysis, business intelligence, and design of reports and dashboards.
  • Understanding of data structures, data modeling, and database management.
  • Gainsight Level 2 Reports & Dashboards certification.
  • Gainsight Level 2 Journey Orchestrator & Surveys certification.
  • Familiarity with CRM tools (Dynamics, Salesforce, HubSpot, etc.) and CPQ data structures and their integration with Gainsight.
  • Proven ability in software troubleshooting and problem-solving.
  • Experience working in a dynamic, fast-paced startup environment.
  • Advanced knowledge of Gainsight best practices and the ability to recommend innovative solutions.
  • Gainsight NXT Admin Certificate.
Responsibilities
  • Be the primary owner for Gainsight for LinkedIn’s Customer Success org.
  • Partner with engineering teams to implement, maintain, and refine Gainsight configurations, including Rules, Data Designer, Journey Orchestrator, and User/Data Management, aligning with customer success goals.
  • Collaborate with business teams to gather requirements and implement solutions for their needs, focusing on seamless module integration.
  • Develop and implement scalable processes, including playbooks and calls to action.
  • Troubleshoot and fix issues within the Gainsight environment promptly and effectively.
  • Design, build, and maintain insightful and actionable dashboards tailored to various business needs.
  • Maintain data quality within Gainsight, in collaboration with the backend data foundations teams, adhering to data management best practices and ensuring system integrity.
  • Integrate Gainsight with other systems and databases to ensure seamless data flow and accuracy.
  • Address and solve system and data issues in collaboration with various teams, maintaining optimal system performance.
  • Design, measure, and monitor usage and adoption metrics for continuous improvement.
  • Plan, design, and implement Gainsight solutions that align with business objectives and improve customer success processes.
  • Lead or support initiatives to boost efficiency, effectiveness, and enhance the customer journey.
  • Determine significant contributors to overall customer health and configure customer health scores.
  • Maintain detailed documentation of all configurations, customizations, and processes to ensure knowledge transfer and compliance. Prepare and curate end-user documentation and training.
  • Offer advanced Gainsight support, handling tasks, bugs, and user testing as necessary.
  • Work closely with cross-functional teams to understand their needs and translate them into Gainsight functionalities.
  • Configure and customize Gainsight front end to meet the evolving requirements of the business.

LinkedIn is a professional networking platform that connects job seekers with employment opportunities and helps businesses find talent. It serves a wide range of users, including individual professionals, recruiters, and companies from various industries around the world. Users can create profiles to showcase their skills and experiences, while employers can post job listings and search for potential candidates. LinkedIn operates on a subscription model, offering premium memberships that provide additional features like advanced search tools and learning resources. The platform also generates revenue through advertising and recruitment services. Its extensive database and advanced algorithms help match job seekers with relevant job opportunities, making the hiring process more efficient for employers.

Company Stage

Acquired

Total Funding

$121M

Headquarters

Mountain View, California

Founded

2002

Growth & Insights
Headcount

6 month growth

-2%

1 year growth

0%

2 year growth

-1%
Simplify Jobs

Simplify's Take

What believers are saying

  • LinkedIn's new career break feature aligns with work-life balance trends.
  • Remote work trends increase demand for LinkedIn's online networking services.
  • AI integration enhances LinkedIn's job matching and candidate recommendations.

What critics are saying

  • Emerging networking platforms with unique features may draw users from LinkedIn.
  • Decentralized networks prioritizing privacy challenge LinkedIn's business model.
  • Stricter data regulations could impact LinkedIn's data-driven services.

What makes LinkedIn unique

  • LinkedIn's platform integrates professional networking with job searching and talent acquisition.
  • The platform offers premium memberships with advanced search and learning resources.
  • LinkedIn's extensive database and algorithms streamline job matching and hiring processes.

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Benefits

Hybrid Work Options

Performance Bonus

Stock Options

INACTIVE