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Full-Time

Senior Gainsight Administrator

Confirmed live in the last 24 hours

LinkedIn

LinkedIn

10,001+ employees

Professional networking and career development platform

Data & Analytics
Consumer Software
Enterprise Software

Compensation Overview

$96k - $156kAnnually

+ Bonus + Stock + Incentive Compensation

Senior, Expert

New York, NY, USA

Category
Data Management
Data Analysis
Data & Analytics
Required Skills
Data Analysis
Requirements
  • Bachelor’s degree, or equivalent experience in a relevant field (e.g., customer success, operations, business analysis, data analytics, database administration, computer science, data analytics).
  • 5+ years of experience in a technology/software company in Operations or IT, preferably as an admin.
  • 3+ years of experience in a Gainsight administration or similar role.
  • Certified as a Gainsight Admin with hands-on experience in configuring Gainsight's capabilities.
  • Experience with Microsoft Dynamics Administration.
Responsibilities
  • Be the primary owner for Gainsight for LinkedIn’s Customer Success org.
  • Partner with engineering teams to implement, maintain, and refine Gainsight configurations, including Rules, Data Designer, Journey Orchestrator, and User/Data Management, aligning with customer success goals.
  • Collaborate with business teams to gather requirements and implement solutions for their needs, focusing on seamless module integration.
  • Develop and implement scalable processes, including playbooks and calls to action.
  • Troubleshoot and fix issues within the Gainsight environment promptly and effectively.
  • Design, build, and maintain insightful and actionable dashboards tailored to various business needs.
  • Maintain data quality within Gainsight, in collaboration with the backend data foundations teams, adhering to data management best practices and ensuring system integrity.
  • Integrate Gainsight with other systems and databases to ensure seamless data flow and accuracy.
  • Address and solve system and data issues in collaboration with various teams, maintaining optimal system performance.
  • Design, measure, and monitor usage and adoption metrics for continuous improvement.
  • Plan, design, and implement Gainsight solutions that align with business objectives and improve customer success processes.
  • Lead or support initiatives to boost efficiency, effectiveness, and enhance the customer journey.
  • Determine significant contributors to overall customer health and configure customer health scores.
  • Maintain detailed documentation of all configurations, customizations, and processes to ensure knowledge transfer and compliance. Prepare and curate end-user documentation and training.
  • Offer advanced Gainsight support, handling tasks, bugs, and user testing as necessary.
  • Work closely with cross-functional teams to understand their needs and translate them into Gainsight functionalities.
  • Configure and customize Gainsight front end to meet the evolving requirements of the business.

LinkedIn operates as a comprehensive professional networking platform, designed to facilitate career development and professional connectivity. It allows users to create and share their professional profiles, which include details like work experience, education, skills, and achievements. LinkedIn serves as a dynamic space for job seekers to find job listings, for recruiters to discover potential candidates, and for professionals to engage in networking opportunities. The platform also features tools for businesses to post jobs, promote their brand, and share industry insights. Through LinkedIn, individuals can connect with colleagues, peers, and industry leaders, participate in professional groups, and access a wealth of content related to career advancement and professional growth.

Company Stage

Acquired

Total Funding

$121M

Headquarters

Mountain View, California

Founded

2002

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

-6%
Simplify Jobs

Simplify's Take

What believers are saying

  • LinkedIn's continuous innovation, such as the new career break feature, demonstrates its commitment to user-centric enhancements.
  • The platform's extensive user base and global reach provide significant networking opportunities and career growth potential.
  • LinkedIn's strong brand recognition and market position offer stability and credibility for employees.

What critics are saying

  • The competitive landscape of professional networking and job search platforms could pressure LinkedIn to continuously innovate to maintain its market position.
  • Privacy concerns and data security issues could impact user trust and platform engagement.

What makes LinkedIn unique

  • LinkedIn's unique position as a professional networking platform with over 700 million users globally sets it apart from other social media platforms.
  • The platform's new feature promoting career breaks for various personal reasons enhances user experience and inclusivity, distinguishing it from competitors.
  • LinkedIn's integration of job listings, professional networking, and content sharing creates a comprehensive ecosystem for career development.