Lead Security Operations Center

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! 

THE TEAM

Live Nation Entertainment is the world’s largest live entertainment company, composed of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. With 550 million fans and operations in over 40 countries, our security mission is to ensure those experiences remain uninterrupted and safe. The Detection and Response Team (DART) plays a key role in maintaining that trust, security, and resilience.

THE ROLE

As a US Lead Security and Operations (SOC) Analyst, you will serve as the bridge between frontline analysts and DART management, helping guide real-time incident response, providing mentorship and quality assurance across shifts, and contributing to process development and strategic improvement. You will lead shift operations, act as an escalation point for complex investigations, and ensure consistent application of incident response processes across global teams.

WHAT THIS ROLE WILL DO

Operational Leadership

• Coordinate daily DART shift activities to ensure smooth operations and adequate coverage.

• Act as an escalation point for high-priority security alerts and investigations.

• Conduct QA reviews on tickets to ensure accuracy, completeness, and adherence to IR procedures.

• Lead shift handovers, ensuring continuity and communication across regions.
   

Incident Response

• Monitor, query, and triage security alerts using SIEM, EDR, and NDR platforms.

• Perform in-depth investigations into potential threats, applying TTP-based analysis and leveraging internal tools.

• Collaborate with business units and technical teams during incident response to gather context and execute containment or remediation.

• Provide structured documentation and recommendations post-incident.
   

Team Support & Development

• Mentor junior and mid-level analysts during investigations and incident response.

• Support onboarding and continuous training through documentation, coaching, and hands-on guidance.

• Promote a culture of collaboration, accountability, and continuous improvement across shifts.
   

Process & Tooling Contribution

• Help identify tooling or workflow gaps; provide recommendations to the DART Manager for improvements.

• Contribute to the creation and refinement of playbooks and operational procedures.

• Participate in tuning detection content and use-case development in partnership with threat detection teams.
   

Reporting & Metrics

• Assist in tracking key performance indicators (Time to Detect, Time to Resolve, Escalation Ratios, etc.).

• Support reporting functions by summarizing incidents and shift activities in alignment with team OKRs.

WHAT THIS PERSON WILL BRING

• 5+ years of experience in a cybersecurity analyst role, with at least 2 years in a lead or senior-level capacity.

• Proven hands-on experience with SIEM, EDR, NDR, and DFIR toolsets.

• In-depth understanding of attacker TTPs (MITRE ATT&CK) and strong investigative mindset.

• Experience responding to incidents in cloud environments (AWS, Azure, GCP).

• Excellent written and verbal communication skills, especially in cross-functional and high-pressure scenarios.

• Ability to guide and inspire analysts of varying experience levels.

• Ability to work 9:00AM-5:00PM EST/CST/PST

Additional Expectations

• Participate in a 24/7 on-call rotation

• Demonstrate flexibility and ownership during incidents and surge periods.

• Collaborate closely with the DART Manager on planning, capacity tracking, and continuous team improvement.

Preferred Certifications

• At least two of the following (or equivalent experience):

• GIAC Security Expert (GSE)

• GIAC Certified Incident Handler (GCIH)

• GIAC Certified Intrusion Analyst (GCIA)

• GIAC Certified Incident Handler (GCIH)

• GIAC Certified Intrusion Analyst (GCIA)

• CompTIA Cybersecurity Analyst (CySA+) 

• OSCP – Offensive Security Certified Professional

• CISSP – Certified Information Systems Security Professional

• Microsoft Certified: Cybersecurity Architect Expert or AWS Certified Security

• CompTIA Security Plus (Sec +)

BENEFITS & PERKS

Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:

• HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)

• YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days

• WEALTH: 401(k) program with company match, stock reimbursement program

• FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support

• CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment

• OTHERS: Volunteer time off, crowdfunding match

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. 

Live Nation is an equal opportunity employer.  It hires and promotes employees based on their experience, talent, and qualifications for the job and does not tolerate discrimination toward employees based on age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

Live Nation affords equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee consistent with its legal obligations to do so.  As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant or employee to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants and employees are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek or currently occupy. Any applicant or employee who requires an accommodation in order to perform the essential functions of the job should contact either the hiring manager for the role or a Human Resources representative to request the opportunity to participate in a timely interactive process.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

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Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.