Learning Technology Admin 3

The Learning Technology Admin supports the Learning Technology Team through administrative and technical support for the implementation and maintenance of learning technology solutions throughout Clayton Enterprise. This role supports the Learning Technology team by monitoring intake requests, helping manage new and ongoing projects, running reports, and assisting with content maintenance.

As part of the Enterprise Learning Technology team, the Learning Technology Admin will work closely with the Senior Learning Technology Specialist, the Learning Technology Specialist, and internal business partners to support various learning technology projects including compliance training, Workday LMS (Learning Management System) management, and other learning technology projects.

• Generates and analyzes reports in Workday’s LMS to track training completion, user engagement, system usage, etc.

• Monitors compliance training status, identifies gaps, and provides actionable insights to ensure regulatory adherence.

• Compiles data and reports to send to internal business partners.

• Audits data accuracy and integrity and raises concerns when warranted.

• Creates, maintains, and enters information into databases.

• Performs routine system checks to ensure the LMS and related platforms are operating optimally.

• Troubleshoots technical issues reported by users and escalates complex problems to appropriate support teams.

• Manages incoming communications (emails) for Learning Technology Team.

• Collects, categorizes, and prioritizes intake requests from business partners.

• Maintains clear documentation of processes, procedures, and communications to ensure consistency and alignment.

• Attends meetings when necessary; sending follow up emails to those involved containing meeting summaries and action items.

• Assists with system testing and quality assurance for new features, updates, or investigations.

• Plans, organizes, and tracks project timelines, deliverables, and milestones for Learning Technology team.

• Monitors project progress and proactively identifies and calls out potential risks, delays, or resource needs.

• Maintains project documentation, such as scope of work, meeting notes, and status updates.

• Onboards and sets up new projects into the appropriate platform.

• Sets up project documentation and timelines to support smooth project initiation and execution.

• Assists with configuring systems or platforms to support new learning initiatives.

Education: Bachelor’s degree in information science preferred.

Years of Related Experience: Minimum 3-5 year’s administrative experience required. Minimum 1-2 years’ experience in learning technology or optimization experience (Workday Learning experience preferred). Experience operating multiple computer systems required.

• Knowledgeable about Microsoft Suite.

• Easily creates connections and builds professional relationships with others.

• Excellent written and verbal communication skills.

• Well organized and dependable, able to complete given tasks.

• Able to take direction and receive feedback.

• Aptitude for critical thinking, creative problem-solving, and data interpretation/analysis.

• Flexibility/Multitasking, able to balance multiple projects simultaneously; Extremely agile when switching between projects.

• Able to take feedback from various sources including business partners/stakeholders.

• Attention to detail/accuracy and project management.

• Execution oriented, driven to meet specific goals.

• Thrive in a team-oriented environment.

Level 9           

$23.74 -$29.67

Compensation Grade Pay Range

Business Unit - B00015