Knowledge, Skills, and Abilities:
Knowledge of:
• Basic office practices, procedures and methods.
• Account types and industry operations in general.
• Back office systems.
Skill in:
• Organizational and time management skills sufficient to prioritize workload, handle multiple tasks, and meet deadlines.
• Operating standard office equipment and using required software applications to produce correspondence, presentations, electronic communication and spreadsheets.
• Detail orientation to ensure quality standards are met without impairing workflow.
• Follow-up to ensure resolution and completion of tasks.
Ability to:
• Provide a high level of customer service in a calm, courteous and professional manner.
• Establish and maintain effective working relationships at all levels of the organization.
• Organize, manage and track multiple detailed tasks and assignments with frequently changing priorities in a fast-paced work environment.
• Use effective oral and written communication skills sufficient enough to communicate and interact effectively with Financial Advisors and branch associates.
• Constructively work under stress and pressure when faced with high workloads and deadlines.
• Work independently as well as collaboratively within a team environment.
Educational/Previous Experience Requirements
• High School Diploma or equivalent and three (3) years experience in the financial services industry, preferably including related service experience.
• Associates Degree Preferred
• OR ~
• An equivalent combination of experience, education, and/or training as approved by Human Resources.
Licenses/Certifications
• SIE required provided that an exemption or grandfathering cannot be applied.
• Series 7 and 63 Licenses - Must be able to be registered in ALL 50 States