Senior Product Designer

What we want to accomplish and why we need you

Suki is a leading technology company that provides AI voice solutions for healthcare. Its mission is to reimagine the healthcare technology stack, making it invisible and assistive to lift the administrative burden from clinicians. Its flagship product is Suki Assistant, an AI assistant that uses generative AI to automatically create clinical documentation by ambiently listening to patient-clinician conversations. Suki helps clinicians complete notes 72% faster on average, assists with other tasks including coding and answering questions, and generates incremental revenue for organizations, delivering a 9X ROI in year 1. Suki also offers its proprietary AI and speech platform, Suki Platform, to partners who want to create best-in-class ambient and voice experiences for their solutions.  Clinicians that use Suki already spend over 70% less time on administrative tasks, and we’re striving to do even better. Come and join us! 

We are a user-driven company and are committed to making sure every pixel of our product is in service of the doctors. We’re a team of technologists, clinicians, and industry experts working together to push the limits on technology used in medicine. We’re confident enough to move fast and talented enough not to break things. Check out this short video to learn more about our mission and our culture.

Responsibilities

• Own design for essential parts of Suki’s innovative consumer/prosumer Web, mobile apps for doctors, and enterprise web apps used by administrators and operations professionals.
• Become an expert in Suki’s products and how our different types of users want to use them – so you can become one of the product-development team’s go-to people for answering UX questions and guiding decisions about UX tradeoffs.
• Sweat the details: Lead the charge in optimising Suki’s fit & finish. Care deeply about usability and efficiency.
• Conduct quantitative and qualitative user research
• Create customer journey maps, user flows, and wireframes
• Build prototypes, conduct user testing, and evaluate the effectiveness of the product design.
• Help identify and fill gaps in the organization, tools, and processes that need to evolve. Identify opportunities for product or feature enhancements.
• Work with Suki design colleagues to evolve and apply the team’s design systems to help create a unified look and feel across the company’s suite of products. 
• Help development team members understand best practices for design systems and reusable components.
• Collaborate with cross-functional teams of product management, engineering, machine learning, marketing, and executive teams to create beautiful consumer experiences and products.
• Become an evangelist for Suki’s design principles within and outside Suki.

Who are we looking for

• 7+ years of experience in design and driven to help make beautiful, polished, super-efficient digital products.
• Can point us to a portfolio of apps and/or web services for which you led UX design or made major design contributions.
• Recent experience leading design for high-quality currently shipping mobile apps or web apps.
• A strong track record of collaboration with cross-functional teams
• Ability to conduct, interpret, and present qualitative and quantitative feedback and research
• Ability to adapt to shifts in technology trends. 
• Knowledge and interest in product strategy and vision.
• Exceptional communication skills for conveying design concepts and roadmaps
• Experience in UX research methods like contextual inquiry, shadowing, affinity mapping, user journey mapping, etc. 
• Fluency in modern design and prototyping tools like Figma, Whimsical, etc. 
• Experience with running design thinking exercises and service design will be a bonus.
• Experience developing administrative web apps for enterprise deployment is a plus.
• Past experience in designing voice interfaces is a plus.
• The position is based in Bangalore, India, and may require travel to meet users.

Working at Suki:

Our hybrid model offers the perfect balance of in-office collaboration and remote flexibility which includes three days in the office and two days work from home.

Tell me more about Suki

• On a roll: Named by Fast Company as one of the most innovative companies, named Google’s Partner of the Year for AI/ML, named by Forbes as one of the top 50 companies in AI .
• Great team: Founded, managed, and backed by successful tech veterans from Google and Apple and medical leaders from UCSF and Stanford. We have technologists and doctors working side-by-side to solve complex problems.
• Great investors: We’re backed by Venrock, First Round Capital, Flare Capital, March Capital, Hedosophia and others. With our $165M raised so far, we have the resources to scale.
• Huge market: Disrupting a massive, growing $30+ billion market for transcription, dictation, and order-entry solutions. Our vision is to become the voice user interface for healthcare, relieving the administrative burden on doctors instead of adding to it.
• Great customers: Our solutions are used in health systems and clinics across the country, supporting clinicians across dozens of specialties.  Check out what one of our users says about how Suki has helped his practice.
• Impact: You’ll make an impact from day one. You’ll join a team working towards a shared purpose with a culture built upon deep empathy for doctors and passion for making their lives better. 

Suki is an Equal Opportunity Employer. We are dedicated to building a company that fosters inclusion and belonging and reflects the diverse communities we serve across the country. We know we are stronger this way, and we look forward to growing our team with these shared values.