Senior Account Manager / Account Director

Role:  Senior Account Manager / Account Director 

Location:  Dublin, Ireland 

About the role:

This is a senior client services role within a high volume, always on in-house agency embedded with one of the Ireland’s most recognised financial services brands. The agency operates at pace within a heavily regulated and highly competitive industry delivering a consistent flow of creative output across multiple channels and campaigns, with rigor and quality non-negotiable at every stage.

As a Senior Account Manager / Account Director, you'll be a senior client relationship lead and operational anchor of the account, and act as a senior point on the account, responsible for balancing pace with governance, creative quality with volume, and short-term delivery with longer-term account development.

You'll oversee a multidisciplinary in-house team of twelve including client services, designers and social creators.

Success in this role looks like a client that feels consistently well-supported and strategically advised; a team that delivers to brief, on time, and to a high creative standard; and an account that runs with operational discipline and clear commercial health.

What you will be doing:

• Serve as a senior point of contact for the client's marketing stakeholders building a deep, trusted, and proactive relationship that operates ahead of client needs
• Lead senior client conversations across BAU delivery, campaign planning, and longer-term account development
• Own weekly status reporting, business reviews, and escalation management including preparation and presentation of monthly MI reports and quarterly QBR reviews
• Develop a thorough understanding of the brand, business objectives, competitive landscape, and the regulatory environment in which the client operates
• Anticipate client needs, flag risks early, and bring considered solutions before issues require escalation
• Manage an integrated in-house team: 2 Client Services and 9 creatives 
• Set high standards for creative quality and delivery, and actively support the team in reaching and sustaining them
• Foster a culture of accountability, collaboration, and continuous improvement across both in-house and offshore teams
• Take ownership of workflow management across a high-volume account ensuring work is carefully planned, clearly prioritised, and delivered to agreed timelines and SLAs
• Maintain clear oversight of resource capacity across in-house and offshore teams, working closely with the Resource Manager to balance demand against output
• Establish and uphold clear ways of working, governance structures, and quality checkpoints throughout the delivery process
• Identify and implement process improvements that increase efficiency, reduce friction, and protect creative quality
• Develop proficiency in Pencil Pro to support project planning, workflow visibility, and resource management across the account
• Maintain active awareness of the commercial health of the account including scope, resourcing, and changes that may have financial implications
• Partner with internal Finance and Operations teams to ensure accurate tracking and reporting of account performance
• Proactively identify risks, dependencies, and mitigation strategies to protect both delivery quality and account profitability
• Support scope conversations, account reviews, and longer-term planning discussions with the client stakeholders
• Act as a senior creative champion on the account consistently pushing the team and the work to achieve more within the constraints of a regulated environment
• Help the team interpret briefs strategically, ensuring output is always considered, on-brand, and commercially relevant
• Bring a clear and informed point of view on the creative and content standards appropriate for a regulated gaming environment
• Identify opportunities to add greater strategic value, introduce new capabilities, or evolve how the team supports the client over time

What you need to be great in this role:

• Proven experience leading complex, high-volume accounts within a creative, marketing, or production agency environment with multiple workstreams running simultaneously
• Track record of building trusted senior client relationships, managing escalations professionally, and operating proactively to stay ahead of client needs
• Experience preparing and presenting MI reports, QBR reviews, and business performance narratives to senior stakeholders
• Background in or strong familiarity with regulated industries is an advantage
• Demonstrated experience leading and developing multidisciplinary teams setting high standards, giving clear feedback, and supporting people to perform at their best
• Ability to support teams in prioritising effectively and maintaining momentum under pressure
• Confident and experienced approach to workflow planning, prioritisation, and resource management across large, always-on accounts
• Track record of establishing and maintaining ways of working, and quality checkpoints that protect creative standards at pace
• Experience with AI tools in creative development or a willingness to develop proficiency in it quickly as a core planning and visibility tool on the account
• Clear understanding of how delivery, resourcing, and scope interact with account profitability with experience partnering with Finance and Operations to track and report on account health
• Track record of managing account-level budgets monitoring scope, tracking resourcing costs, and reporting on financial performance to internal and client stakeholders
• Confident communicator with strong written, verbal, and presentation skills including experience producing and presenting MI reports, business reviews, and senior stakeholder communications
• Ability to translate performance data and MI into clear, compelling narratives that demonstrate account value to the client
• Ability to guide a multidisciplinary team in responsible AI adoption and mentor others in critically evaluating AI-generated outputs before they are shared or acted on
• Formal qualifications are welcome but not required. Equivalent experience counts, whether gained through work, study, volunteering, or self-directed learning.

Req ID: 18046

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