IT & Security (1)

Coupa Supplier and Risk System Administrator

Glencore Coupa Support Organization Location: India - Chennai

We are looking for a Coupa Supplier and Risk System Administrator to manage our Supplier Information Management (SIM), Coupa Risk Assess (CRA), , and other Source-to-Pay systems, helping drive efficiency, compliance, and operational excellence. If you thrive on addressing challenges, working together with diverse teams, and enhancing workflows, this position is perfect for you

In this role you will be responsible for the day-to-day management, configuration, and operational support of Glencore’s Supplier Information Management and Coupa Risk Assess (CRA) platforms. You will ensure that the system runs efficiently, configurations remain accurate, and users receive timely assistance with transactional issues, supplier inquiries, and troubleshooting requests.

Working within the Coupa Support Organization, you will monitor system performance, manage change requests, and resolve tickets raised through ServiceNow, Jira, and direct supplier communications. This position plays a critical part in ensuring that Glencore’s global supplier risk management framework operates smoothly and that compliance programs (e.g., Responsible Sourcing, KYC, HSEC) function as intended within CRA.

The Role:

Manage and maintain Supplier Information Management (SIM) and Coupa Risk Assess (CRA) configurations, including workflows, user permissions, forms, and approval routing
Review, triage, and resolve support tickets, troubleshooting system errors, workflow failures, and data discrepancies
Support supplier programs such as Know Your Counterparty (KYC), Health, Safety, Environment & Community (HSEC), and Responsible Sourcing, ensuring alignment with compliance requirements
Collaborate with Coupa Support and internal IT teams to escalate and resolve complex issues
Provide first-line support to suppliers and internal users, offering guidance, solving issues, and maintaining service-level expectations
Participate in the Coupa Change Control process, documenting configuration changes, enhancements, and testing outcomes
Support testing, deployment, and adoption of system updates, integrations, and new features
Monitor system performance and ensure data synchronization with connected platforms (e.g., Coupa Core, SAP, Boomi)
Perform routine platform maintenance, configuration testing, and quality assurance checks
Identify recurring issues and propose process or system improvements to enhance platform efficiency and user experience
Track system usage, ticket trends, and common issues, generating reports and insights for leadership
Ensure compliance with data governance, information security, and Responsible Sourcing policies, maintaining audit-ready documentation and standard operating procedures (SOPs)

Qualifications and requirements:

Bachelor’s degree in information technology, Business Systems, Supply Chain, or a related field
3–5 years of experience in system administration, procurement operations, or application support, preferably with Coupa
Practical experience with Supplier Information Management (SIM), Coupa Risk Assess (CRA), or other Source-to-Pay (S2P) systems
Comprehensive understanding of system configurations, workflows, and user management within Coupa
Familiarity with ticketing and issue management tools such as ServiceNow and Jira
Basic understanding of data integrations with platforms like Boomi, SAP, or Power BI
Proficiency in Excel, reporting tools, and Coupa Analytics for monitoring system performance and generating insights

Our ideal candidate:

Advanced analytical and problem-solving skills to troubleshoot system issues and improve workflows
Effective communication skills, both written and oral, to provide support to suppliers and internal users
Highly organized with the ability to prioritize multiple tasks in a busy work environment
Collaborative mindset, supporting cross-functional teams and stakeholders across regions
Advanced proficiency in English (verbal and written) is mandatory to be able to work effectively with stakeholders located globally. The knowledge of French, Spanish or German is beneficial.
Occasional travel will be required.

Who we are

Glencore is one of the world’s largest global diversified natural resource companies and a major producer and marketer of more than 60 commodities that advance everyday life. Through a network of assets, customers and suppliers that spans the globe, we produce, process, recycle, source, market and distribute the commodities that support decarbonisation while meeting the energy needs of today.

With over 150,000 employees and contractors and a strong footprint in over 35 countries in both established and emerging regions for natural resources, our marketing and industrial activities are supported by a global network of more than 50 offices.

Glencore’s customers are industrial consumers, such as those in the automotive, steel, power generation, battery manufacturing and oil sectors. We also provide financing, logistics and other services to producers and consumers of commodities.

Glencore is proud to be a member of the Voluntary Principles on Security and Human Rights and the International Council on Mining and Metals. We are an active participant in the Extractive Industries Transparency Initiative.

We will support the global effort to achieve the goals of the Paris Agreement through our efforts to decarbonise our own operational footprint. We believe that we should take a holistic approach and have considered our commitment through the lens of our global industrial emissions. Against a restated 2019 baseline, we are targeting to reduce our Scope 1, 2 and 3 industrial emissions by 15% by the end of 2026, 25% by the end of 2030, 50% by the end of 2035 and we have an ambition to achieve net zero industrial emissions by the end of 2050, subject to a supportive policy environment. For more information see our 2024-2026 Climate Action Transition Plan and the About our emissions calculation and reporting section in our 2023 Annual Report, available on our website at glencore.com/publications.

Note*: All applications will be subject to potential background checks. You will be informed if this will be the case. Further information about the processing of your personal data will be made available during the application process. We'll seek your explicit consent prior to processing the data.

Coupa Supplier and Risk System Administrator

Glencore

Glencore Coupa Support Organization Location: India - Chennai

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