Full-Time

Junior IT Support Engineer

Updated on 5/17/2024

FiscalNote

FiscalNote

201-500 employees

AI-driven solutions for managing operational risks

AI & Machine Learning
Data & Analytics

Mid

Washington, DC, USA

Required Skills
Communications
Requirements
  • 2-4 years of relevant hands-on experience with IT Service Desk or Support
  • Strong written and verbal English communication skills
  • Strong troubleshooting skills in MacOS and Windows
  • Experience with both Google Workspace and MS Office 365
  • Experience with an enterprise-level ITSM platform (FreshService preferred)
  • Ability to troubleshoot basic local network related issues
  • Strong organizational, prioritization, and people skills
  • Available for on-call duties
Responsibilities
  • Provide onsite IT support in FiscalNote’s Washington, DC office Monday - Friday
  • Support remote employees virtually via Zoom / Google Meet
  • Work within FiscalNote’s internal ITSM solution, ensuring established SLAs are met and requests are correctly routed
  • Support core IT systems including but not limited to, FiscalNote’s collaboration suite, identity management, Mobile Device Management (MDM), and Antivirus
  • Manage IT inventory, ensuring devices are effectively inventoried, deployed, and monitored
  • Onboarding and Offboarding of FiscalNote employees
  • Create accounts and deploy workstations to new and existing employees
  • Troubleshoot and solve common user problems
  • Be able to manage critical issues outside regular work hours

FiscalNote provides AI-powered solutions for anticipating and managing operational risks in political, corporate, and regulatory environments, leveraging AI-driven intelligence and ESG expertise to deliver critical insights for informed decision-making.

Company Stage

IPO

Total Funding

$734.1M

Headquarters

Washington, District of Columbia

Founded

2013

Growth & Insights
Headcount

6 month growth

1%

1 year growth

-4%

2 year growth

9%

Benefits

Health - The health of you and your family is important to us — so much so that we subsidize a large portion of healthcare premiums for not only you, but also your dependents. Our FSA allows you to shuttle tax-free dollars for out-of-pocket health care costs. An onsite gym greases the wheels for your workout needs.

Paid Time Off - We recognize refreshed employees are productive employees. We do not put a number on the amount of days an employee can take off which allows them to take time away from work to recharge as they need it.

Commuting - Travel to work can be expensive, so on top of contributing toward your commuting expenses – including garage parking and public transit – we offer a corporate bikeshare membership at a steep discount. We also allow employees with pricier commutes to dedicate pretax dollars toward their travel.

Retirement - Your long term well-being is directly tied to your ability to save for the future. By offering a match on contributions you make to a company-sponsored 401(k), we make it hard not to think about the later years.

Parental Leave - Building your family is just as important as building our business. We’re happy to empower our employees to spend time with their new little ones by providing 18 weeks of paid maternity and paternity leave after a year of service to the company.