Principal Product Manager

Responsibilities

• Define and execute the Payments product strategy, including card processing, APMs, cross-border/local acquiring, settlement flows, and gateway orchestration.
• Lead discovery and research efforts to deeply understand merchant needs, regulatory mandates (e.g. 3DS2, SEPA, PSD2, UPI), and region-specific behaviors.
• Build on  Token lifecycle management (vaulting, card updates, network tokens), Payments Risk  and Compliance capabilities 
• Define merchant-facing tooling for observability and configurability across their payment stack 
• Look across all Recurly products, features, and functionality to creative innovative solutions that solve problems or realize opportunities holistically.  Don’t just own a feature, own a problem/opportunity.
• Take big ideas and break them down into deliverable chunks of functionality that prioritize items with the highest ROI first (focus on getting value out to market quickly). 
• Work cross functionally and collaboratively with leaders on Technology, Marketing, Sales, and Customer teams to drive successful product launches and execute successfully on go-to-market strategies.  These include driving partnership conversations, analyzing costs, facilitating pricing strategies, competitive analysis, etc.
• Be an exceptional communicator, both written and oral. As a Principal PM, it is important that information you share is catered for the audience (including execs) you are delivering it to.
• Quantify your impact through KPIs and metrics and hold yourself accountable to the outcomes you are trying to achieve. 
• Own outcomes, not just outputs — drive measurable impact, metrics and KPIs  on failover success, dispute resolution, chargebacks and auth rates.
• Evangelize payments vision internally and externally, and mentor others across the Product organization on how payments connects to value and growth.

Qualifications

• 7+ years of experience delivering products on payments and/or in the fintech industry, including 0-1 successful product launches.
• Deep understanding of card processing, authorization + capture, settlements, and local acquiring.
• Entrepreneurial spirit with proven experience implementing and managing payment workflows.
• Working knowledge of global risk and compliance mandates and end-user experience
• Experience enabling or integrating alternate payment methods (APMs) and e-wallets.
• Strong understanding of tokenization, fraud signals, chargebacks, and payment retries.
• Ability to lead discovery and roadmap initiatives that tie directly to merchant ROI 
• Excellent communication skills and executive presence — able to align senior stakeholders across engineering, operations, CS and GTM.
• Working knowledge of ML services and concepts in payments
• Strategic, structured thinker who thrives on ambiguity and scales product direction with confidence.
• Strong written and verbal communication skills that drive clarity and influence at the C-suite level as well drive successful collaboration and alignment across different levels of stakeholders across engineering, legal, compliance, marketing, operations, and finance.
• Self-motivated, with a strong sense of ownership to drive product success 
• Bachelor’s degree in computer science, Engineering, or a related field.