Senior Manager

Partner Client Operations

Posted on 8/25/2023

INACTIVE

1,001-5,000 employees

AI-driven precision medicine through clinical and molecular data analysis

Company Overview

Tempus Labs, Inc. is a leader in precision medicine, leveraging artificial intelligence to analyze vast clinical and molecular data, enabling physicians to deliver personalized, data-driven care. The company's advanced machine learning platform and unique solution sets facilitate the discovery, development, and delivery of optimized therapeutic options for patients. With a focus on extensive molecular profiling, Tempus has developed a robust pan-cancer tumor organoid platform and validated a liquid biopsy assay, demonstrating their commitment to transforming personalized patient care and their position at the forefront of the healthcare industry.

AI & Machine Learning

Data & Analytics

Company Stage

N/A

Total Funding

$1.4B

Founded

2015

Headquarters

Chicago, Illinois

Growth & Insights

Headcount

6 month growth

↑ 12%

1 year growth

↑ 28%

2 year growth

↑ 49%

Locations

Atlanta, GA, USA

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Data Analysis

CategoriesNew

Operations & Logistics

Requirements

Bachelor's Degree; Master's Degree is preferred
Sharp attention to detail and ability to meet long- and short-term deadlines
Strong presentation skills
Experience collaborating closely with cross-functional leaders
Desire to build and grow a passionate, high-performing team
A bias for action
Experience managing and growing a team
Background leveraging data and analytics in decision making

Responsibilities

Motivate and lead a team at Tempus that is responsible for delivering projects sold to pharma, research, and consumer companies. This team:
Manages all projects from beginning to end, including kick-off meetings, bi-weekly meetings with customers, and close-out meetings
Leads client meetings, ensures decisions and action items are clearly documented and tracked to completion
Drives escalation and resolution of critical project related issues
Reports out metrics to clients on a bi-weekly basis
Ensures samples are moving appropriately through the lab and flagging samples at risk as appropriate
Manages client relationships across the full client portfolio, owning client retention and satisfaction KPIs
Advocate for the client experience across Tempus, working with cross-functional teams to ensure that client initiatives are visible and aligned with company goals, communicate product feedback and client sentiment to internal stakeholders
Monitor project health through the effective use of project dashboards and management tools
Ensure team member roles and responsibilities are clearly defined to achieve desired results
Keep internal stakeholders engaged and informed of progress and potential risks

Desired Qualifications

At least 7+ years of project or account management experience at a healthcare company; experience working in or with a lab is a plus

Passionate about precision medicine and advancing the healthcare industry?

The Senior Manager, Partner Client Operations oversees projects and process improvement for Tempus’ Atlanta laboratory collaborations. This position leads the day-to-day projects and resources within the team. The position supports relationships with Tempus’ Laboratory, Bioinformatics, Product, Engineering, and Data Science teams, as well as external customers.

KEY RESPONSIBILITIES

Motivate and lead a team at Tempus that is responsible for delivering projects sold to pharma, research, and consumer companies. This team:

Manages all projects from beginning to end, including kick-off meetings, bi-weekly meetings with customers, and close-out meetings
Leads client meetings, ensures decisions and action items are clearly documented and tracked to completion
Drives escalation and resolution of critical project related issues
Reports out metrics to clients on a bi-weekly basis
Ensures samples are moving appropriately through the lab and flagging samples at risk as appropriate

Manages client relationships across the full client portfolio, owning client retention and satisfaction KPIs
Advocate for the client experience across Tempus, working with cross-functional teams to ensure that client initiatives are visible and aligned with company goals, communicate product feedback and client sentiment to internal stakeholders
Monitor project health through the effective use of project dashboards and management tools
Ensure team member roles and responsibilities are clearly defined to achieve desired results
Keep internal stakeholders engaged and informed of progress and potential risks

QUALIFICATIONS

Basic Qualifications:

Bachelor’s Degree; Master’s Degree is preferred
At least 7+ years of project or account management experience at a healthcare company; experience working in or with a lab is a plus
Sharp attention to detail and ability to meet long- and short-term deadlines
Strong presentation skills
Experience collaborating closely with cross-functional leaders
Desire to build and grow a passionate, high-performing team
A bias for action
Experience managing and growing a team
Background leveraging data and analytics in decision making

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.