What you’ll do:

• Grow, nurture and retain a portfolio of ~300+ SMB accounts in the North American market
• Maximize your portfolio’s expansion opportunities while minimizing churn and risk
• Negotiating contracts, handling upsells and renewals
• Maintain a quarterly quota based on department & company goals
• Have a strong understanding of our product and know how to articulate our value proposition clearly
• Develop new ways to increase customer satisfaction and organize product feedbackContribute ideas that help improve our processes, practices, and tools
• Document all communication with customers accurately and in a timely manner via system tools
• Operate & collaborate cross functionally
• Provide best practices to help drive user behavior and adoption in product

What you’ll bring:

• Minimum 1-2 years or more of work experience in Customer Success, Account Management, Sales and/or startup environment
• You are a strong communicator with excellent verbal and written communication skills
• You are comfortable maintaining and exceeding a quota, negotiating contracts, and handling upsells and renewals
• Strong interpersonal skills, experience building strong relationships, and a passion for consistently providing a great customer experience
• Organizational, project management, and time management skills
• You have a track record of meeting and exceeding account growth targets/KPIs on a consistent basis
• Ability to manage high volume of customer accounts, projects and deadlines simultaneously
• Comfortable with troubleshooting minor technical issues
• Confidence to manage competing tasks and issues in a fast-paced, international environment
• You are comfortable building trust and communicating effectively with all types of customers — from C-level, VP, and Director-level contacts, to the end-users of the software
• You have the ability to explain technical concepts in an easy to understand manner
• Salesforce (user), SaaS and start up experience highly preferred