We are looking for a compassionate leader to be accountable for the effective management of a full-service life insurance team. In this role you will the support the application of effective workflow practices and procedures.  Working closely with our client you will have the opportunity to people’s lives better on a daily basis.

Position Responsibilities:

• Lead, coach, mentor and develop staff members 

• Monitor workflow management

• Conduct performance management and hire staff

• Utilize effective claim practices

• Provide technical support and guidance on complex claims issues

• Establish and support the development of customer relationships with key accounts

Required Qualifications:

• 2-3 Year of Supervisory Experience

• Strong technical knowledge of Group Life insurance products and claims management practices

• The successful candidate will be required to communicate in English and French to support clients from various provinces outside of Québec

Preferred Qualifications:

• Exceptionally strong leadership skills

• Demonstrated ability to work collaboratively in a fast-paced, results oriented, multiple team environment

• Superior verbal and written communication skills

• Problem solving and analytical skills

• Results oriented with strong decision-making ability and superior customer service skills

When you join our team:

• We’ll empower you to learn and grow the career you want. 

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-REMOTE

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

CAN, Nova Scotia - Full Time RemoteRemote

Salary range is expected to be between

$63,150.00 CAD - $105,250.00 CAD

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.